Customs Specialist (Europe)

• Proven experience in global trade compliance or customs operations, with a track record on US, UK, EU import/export specifically

• Extensive US import-export experience is required.

• Direct experience managing customs broker relationships and shipment documentation at volume

• Experience filing duty drawback or tariff reclaim claims

• Comfortable working as an individual contributor with real autonomy

• Detail-oriented and process-minded: you'll be establishing how this works at Nivoda, not just following an existing playbook

• Based in the EU or UK, with the flexibility to work across time zones as we scale globally

• Strong stakeholder management skills, coordinating external brokers/carriers/manufacturers and internal Legal, Fulfilment, and Ops teams

• A commercial mindset, you connect compliance work back to cost savings and business impact

• Experience with free trade agreements and preferential duty schemes (e.g. India-UK, EU-UK, EU-India, UAE-India)

• Experience in jewellery, diamonds, gemstones, or other high-value/luxury goods logistics

• Experience with Indian export processes

• Background in a fast-scaling, international e-commerce or marketplace business

As we expand into jewellery and new markets, the complexity of moving products across borders has grown fast. Loose diamonds have historically had simple customs treatment in most jurisdictions; jewellery is a different story, with its own tariff regimes and duty rules. This is a new, dedicated role that will sit within fulfilment, close to the shipments and the broker relationships where trade compliance actually gets executed day to day preparing documentation, applying classifications, managing broker performance, and owning our duty drawback program end to end. Legal & Compliance own the policy layer: the classification framework, country-of-origin rules, and regulatory interpretation. You'll partner with them constantly and escalate anything genuinely unclear, but this role owns execution.

It's an individual contributor role with high ownership; there's no capability like this at Nivoda today, so you'll be building the operating rhythm as you go, not inheriting one.

• Prepare all shipment documentation and commercial invoices, and ensure accurate, complete documentation is retrieved from brokers and carriers and stored centrally on our platform

• Apply the HTS classifications and country-of-origin determinations that Legal & Compliance have approved, consistently across our shipment processes and systems in partnership with product

• Manage day-to-day customs broker relationships, coordinating clearance, reviewing broker performance, and ensuring broker practices stay aligned with our classification framework

• Monitor duties as part of landed shipping costs, catch unexpected duty outcomes, and file claims with customs brokers when errors are found

• Resolve routine customs queries during clearance, and ensure declarations for import and export are applied accurately

• Own the duty drawback program day to day, acting as the internal point of contact with Livingstone, and preparing and validating claims before submission

• Monitor the US import bond and keep it compliant, since this underpins business continuity for our largest lane

• Partnering with our manufacturers (starting with India) to ensure their export documentation and processes support compliant, duty-efficient shipping

• Identifying and acting on duty-saving opportunities through relevant free trade agreements (e.g. India-UK, EU-UK, EU-India, UAE-India)

• Building out trade compliance processes as our jewellery business scales into new duty-liable markets, and escalating complex classification or legal interpretation questions to Legal & Compliance

Location: Fully remote in Europe

Working Hours: Mon - Fri, 9AM - 6PM

If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up.