OCA Global is a leading international group dedicated to inspection, quality control, testing, and certification (TIC sector). Founded in Spain, the company has grown into a global entity operating across diverse industries including energy, maritime, industrial, and environmental sectors, providing technical services to ensure safety and regulatory compliance for large-scale infrastructure projects.

Headquartered in Sant Cugat del Vallès, OCA Global maintains an extensive footprint across Spain with offices in nearly every major industrial and coastal region. For international professionals, the company offers a wide range of technical, engineering, and HSE roles, as well as growing opportunities in their digital services division, making it a key employer for those with specialized technical certifications and engineering backgrounds.

Founded in 2010 by Ramon de la Riva, OCA Global was established as an independent alternative in the testing, inspection, and certification sector. It has rapidly expanded through organic growth and strategic acquisitions to become a major global player.

For international professionals

Headquartered in Spain with a global presence in over 10 countries, offering potential for international career mobility.
Maintains a massive network of Spanish offices including Barcelona, Madrid, Valencia, and various industrial hubs like Algeciras and Vigo.
Heavy focus on technical engineering, Health & Safety (HSE), and regulatory inspection roles requiring specialized certifications.
Offers numerous entry-level 'Beca' (internship) programs for engineering and administrative students looking to enter the Spanish market.
Expanding digital services division creates opportunities for IT professionals, such as Mulesoft and API developers.

Teleoperator Sant Cugat - Immediate Start

OCA Global

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Would you like to work in a dynamic environment where your organizational skills and commercial orientation make a difference every day?

At OCA Global, we are looking to incorporate a Teleoperator - Call Center for our headquarters in Sant Cugat, within the Regulatory Inspections area.

Your mission will be clear: to guarantee a positive customer experience, manage incidents with agility, and identify commercial opportunities that contribute to customer loyalty and business growth.

🎯What will your missions be?

📞 You will support the customer in every interaction

You will manage incidents in an agile and resolute manner to ensure that the customer always feels supported, ensuring that their perception of OCA Global is one of excellence and professionalism.

🎯 You will detect commercial opportunities

You will actively listen to every contact to identify commercial needs, contributing directly to the company's growth and ensuring that the customer has the security solutions they truly need.

🤝 You will contribute to teamwork

You will document and follow up on every case in our digital tools, ensuring that information flows without errors to maximize the team's operational efficiency and final satisfaction.

📊 You will drive continuous improvement

You will channel every interaction with a proactive attitude to strengthen the long-term bond with our customers, making them choose us every day for our responsiveness and proximity.

🔎What would we like to see in your profile?

Vocational Training (Intermediate or Higher Degree): Administrative Management, Executive Assistance, Administration and Finance, etc.; following the same administrative - management branch.
Previous experience in customer service or sales (telephone or face-to-face), to be able to manage conversations with confidence and a results orientation; experience and use of CRM (especially Salesforce) is also valued, as you will work with daily management and tracking tools.
Customer and results orientation, because your impact will be measured both in satisfaction and in opportunities generated.
Effective communication and empathy, fundamental for generating trust in every interaction.
Organizational capacity and resilience, as the pace can be dynamic and you will need to prioritize with agility.
High level of Spanish and Catalan, essential for daily service.

💼 What do we offer you?

Job stability: Permanent contract and full-time hours from day one.
Flexible schedule and rotating shifts.
Professional growth plan: Continuous training and development opportunities within the company towards a Commercial profile.
Collaborative environment: Dynamic atmosphere oriented towards teamwork.
Social impact: You will be part of a company committed to sustainability and social responsibility.
Flexible remuneration: transport card, restaurant card, health insurance, nursery and training vouchers, so you can adapt your benefits to your needs.

🌍 About us:

At OCA Global, we are a highly qualified independent control body, authorized in all regulatory fields. Our services guarantee that our customers' facilities, equipment, materials, and assets comply with the highest quality and safety standards.

🔗 Learn more about us at www.ocaglobal.com.

📩 Are you interested in this opportunity?

Send your application and we will analyze your profile in detail. We would love to meet you and explore your future with us!

#LI-YC1

View original advert (Spanish)

¿Te gustaría trabajar en un entorno dinámico donde tu capacidad de organización y tu orientación comercial marquen la diferencia cada día?

En OCA Global buscamos incorporar un Teleoperador/a - Call Center para nuestra sede en Sant Cugat, dentro del área de Inspecciones Reglamentarias.

Tu misión será clara: garantizar una experiencia positiva al cliente, gestionar incidencias con agilidad e identificar oportunidades comerciales que contribuyan a su fidelización y al crecimiento del negocio.

🎯¿Cuáles serán tus misiones?

📞 Acompañarás al cliente en cada interacción

Gestionarás incidencias de forma ágil y resolutiva para garantizar que el cliente se sienta siempre acompañado, logrando que su percepción de OCA Global sea de excelencia y profesionalidad.

🎯 Detectarás oportunidades comerciales

Escucharás activamente a cada contacto para identificar necesidades comerciales, contribuyendo directamente al crecimiento de la compañía y asegurando que el cliente cuente con las soluciones de seguridad que realmente necesita.

🤝 Contribuirás al trabajo en equipo

Documentarás y darás seguimiento a cada caso en nuestras herramientas digitales, asegurando que la información fluya sin errores para maximizar la eficiencia operativa del equipo y la satisfacción final.

📊 Impulsarás la mejora continua

Canalizarás cada interacción con una actitud proactiva para fortalecer el vínculo a largo plazo con nuestros clientes, haciendo que nos elijan cada día por nuestra capacidad de respuesta y cercanía.

🔎¿Qué nos gustaría ver en tu perfil?

Formación Profesional (Grado Medio o Superior): Gestión Administrativa, Asistencia a la Dirección, Administración y Finanzas, etc.; siguiendo la misma rama administrativa - gestión.
Experiencia previa en atención al cliente o ventas (telefónica o presencial), para poder gestionar conversaciones con seguridad y orientación a resultados; valorable también experiencia y uso de CRM (especialmente Salesforce), ya que trabajarás con herramientas de gestión y seguimiento diario.
Orientación al cliente y a resultados, porque tu impacto se medirá tanto en satisfacción como en oportunidades generadas.
Comunicación efectiva y empatía, fundamentales para generar confianza en cada interacción.
Capacidad de organización y resiliencia, ya que el ritmo puede ser dinámico y necesitarás priorizar con agilidad.
Nivel alto de Castellano y Catalán, imprescindibles para la atención diaria.

💼 ¿Qué te ofrecemos?

Estabilidad laboral: Contrato indefinido y jornada completa desde el primer día.
Horario flexible y horario rotativo.
Plan de crecimiento profesional: Formación continua y oportunidades de desarrollo dentro de la compañía hacia un perfil Comercial.
Entorno colaborativo: Ambiente dinámico y orientado al trabajo en equipo.
Impacto social: Formarás parte de una empresa comprometida con la sostenibilidad y la responsabilidad social.
Retribución flexible: tarjeta transporte, tarjeta restaurante, seguro de salud, cheque guardería y formación, para que adaptes tus beneficios a tus necesidades.

🌍 Sobre nosotros:

En OCA Global, somos un organismo de control independiente altamente cualificado, autorizado en todos los campos reglamentarios. Nuestros servicios garantizan que las instalaciones, equipos, materiales y activos de nuestros clientes cumplen con los más altos estándares de calidad y seguridad.

🔗 Conoce más sobre nosotros en www.ocaglobal.com.

📩 ¿Te interesa esta oportunidad?

Envía tu candidatura y analizaremos tu perfil en detalle. ¡Nos encantará conocerte y explorar tu futuro con nosotros!

#LI-YC1