Client Advisor - Outlet Las Rozas

🏠 A Part Time permanent contract

💸 A competitive pay depending on your performance

🚀A range of development opportunities in Diesel and OTB group Store network in Spain and abroad

👖A generous employee discount on Diesel and OTB group Brands

🙌A awesome, young and dynamic team

🌈 Highly inclusive working environment

#LI-AR #DSL

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

You fit with this position if you're
• Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.

Key Requirements
• Previous experience in sales roles; experience in structured Luxury Fashion/Retail companies is an asset.
• Passionate about Retail, Customer Service and commercial mindset.
• Excellent knowledge of the luxury sector and product sensibilities
• Strong communication skills.
• Willingness to grow in the organization; willingness to relocate is an a plussset.
• Digital awareness and openness to new ways of working.
• Are a Brand Ambassador that has a passion for premium denim and Diesel culture.
• Have fluent in English and Spanish, the knowledge of a third language will be considered a plus.
• We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.
• We believe in Collaboration, Trust and Courage!

For our Outlet Madrid Las Rozas we're looking for an experienced and motivated Part Time Client Advisor (25H and 30H), with permanent contract:

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients

• Welcome and assist each client providing an excellent in-store experience at all time
• Be a master at storytelling and at the art of asking engaging questions
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge
• Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance