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29 open roles
The ad rules out sponsorship
Per the ad: “Is role eligible for Immigration Sponsorship? No. Please vez will not sponsor applicants for work visas for this position.”
Nice to have
Minimum of 7 years of network security experience
Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g, BGP, OSPF, EIGRP), branch, and center architectures
Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
Ability to independently debug complex networks with mixed media and protocols with an advanced understanding of packet flow across multiple OSI layers
In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
Proficiency with network troubleshooting tools - Wireshark, GNS3
Strong grasp authentication protocols - LDAP, TACACS+, Radius
Skilled in engaging executive-level stakeholders with clear technical communication.
Proven track record of effectively communicating technical concepts to diverse audiences, including C-level executives.
Excellent written and verbal communication skills - the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates
Willingness to work outside of normal business hours (As business needs dictate)
BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience or equivalent military experience required
Virtualization experience (AWS, Azure, VMWare, OpenStack)
Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist, etc.)
Experience with Python or Shell scripting a plus
Multi-Vendor Exposure - Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Prisma Access, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/ Intrusion Prevention Systems
--> Fluent English and also fluent in German or Italian or French
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Are you passionate about driving customer success in the cybersecurity industry? We are looking for a dynamic and proactive Technical Support Engineer to join our team. In this role, you will work closely with our valued customers to address their complex post-sales challenges, where analyzing situations or data requires a deep and comprehensive evaluation of multiple factors.
As a critical thinker, you will leverage advanced methods, techniques, and assessment criteria to drive effective solutions. Your strong ability to articulate intricate technical issues to both technical and non-technical audiences will enable you to collaborate seamlessly with stakeholders beyond your immediate domain of expertise.
In this role, you will serve as a designated customer advocate, delivering tailored support that includes weekly reviews, root cause analysis for critical issues, release assessments, upgrade planning, and quarterly business reviews. You will develop an in-depth understanding of each customer's unique implementation and business objectives, proactively driving best practices to enhance their security posture.
Regularly engaging in technical discussions with cross-functional teams, you will foster a culture of transparency that leads to stronger products, improved workflows, and enhanced cybersecurity. Your agility and problem-solving skills will be crucial in providing rapid, high-quality assistance-often in high-pressure situations-to ensure customers maintain a secure and resilient environment
Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues through in-depth troubleshooting, configuration guidance, and best practice implementation.
Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting, fault isolation, and root cause analysis, while ensuring meticulous documentation and timely updates in the ticketing system.
Act as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders to foster trust and credibility.
Collaborate closely with cross-functional teams-including Account, Sales, and Marketing-to drive a seamless and positive customer experience while proactively addressing critical challenges.
Drive continuous customer engagement through Quarterly Business Reviews (QBRs) and Account Case Reviews, providing tailored recommendations, release planning, and proactive risk mitigation strategies to enhance security posture.
Serve as a subject matter expert on Palo Alto Networks' core technologies, identifying product defects through lab replication, network simulation, and performance testing.
Work with Engineering and QA teams to file bug reports, develop test plans, and improve software and hardware quality with each release cycle.
Facilitate hiring and onboarding by conducting technical screenings, training new hires on technical and soft skills, and ensuring readiness through process and tools training.
Contribute to the organization's knowledge base by authoring Technical Support Bulletins, training materials, and troubleshooting guides to enhance internal and customer-facing resources.
Provide rapid, high-quality support in high-pressure situations, traveling to customer sites to expedite critical issue resolution.
Engage in technical discussions with cross-functional teams to drive transparency, optimize security posture, and enhance cybersecurity resilience
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Palo Alto Networks is a global cybersecurity leader, headquartered in Santa Clara, California, USA. The company provides enterprise security platforms and firewalls, with its flagship product, the Next-Generation Firewall (NGFW), being a category-defining technology. Palo Alto Networks serves over 80,000 customers across more than 150 countries, protecting them from cyber threats with a portfolio that includes network security, cloud security, and AI-powered security operations. The company is a major player in the cybersecurity industry, competing with the likes of Fortinet, Check Point, and Cisco.
In Spain, Palo Alto Networks has a significant presence, with offices in Madrid and Barcelona. The company is known for its strong engineering culture and its commitment to innovation, making it an attractive destination for international professionals. They offer a dynamic, fast-paced work environment with a focus on technical excellence and career growth. For international hires, the company provides a global work environment and opportunities to work with diverse teams, making it a relevant option for those looking to relocate to Spain.
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Palo Alto Networks · Madrid
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