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Sales Manager for the phone channel - Call Center

Prosegur·Madrid, Spain

What they offer

  • Permanent contract

    Full-time hours.

What they ask for

  • Have the right to work in Spain

    Prosegur doesn't mention sponsorship in the ad.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • Have 2+ years of experience

    Mid-level role.

Pulled from the advert automatically — the full ad is what counts.

Added 2 months ago
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About the role

🌍"Caring for people and businesses to make the world a safer place, while staying at the forefront of innovation" is what has driven us for over 40 years.

And we do this by using the most cutting-edge technologies (AI, IoT, Data Science, Blockchain, etc.) to offer disruptive solutions through our five business lines: Security, Cash, Cipher, and AVOS.

Movistar Prosegur Alarmas (MPA), a Joint Venture between Telefónica and Prosegur, is a benchmark in the alarm sector in Spain, providing homes, businesses, and commercial establishments with trusted security based on the most advanced solutions on the market. MPA currently has a customer base of 450k, which has more than doubled since the creation of the JV in 2020.

Do you identify with our purpose? Are you passionate about challenges and ready to take your professional career to the next level? Today you have the opportunity to do so by joining our Team of Teams at Movistar Prosegur Alarmas as a Telesales Team Leader.

We need to bring on a person focused on organizing and directing sales staff, evaluating the team's work to maximize their performance.

We are looking for a profile with strong communication skills who is capable of leading and motivating. Organized, reliable, and with a results-oriented mindset.

What you'll do

👨 💻What will your duties be?

  • Helping set goals and periodically evaluating agents' performance.
  • Participating in the selection and training of the agent team.
  • Providing ongoing support and feedback to the team.
  • Measuring performance using key metrics such as call abandonment, call waiting, sales effectiveness, calls handled per hour, etc.
  • Continuously improving processes and procedures to increase productivity and customer satisfaction.
  • Preparing performance and results reports.

What we're looking for

🙋 ♀️What profile are we looking for?

  • Required education: High school diploma, vocational training (FP II), or higher education qualification.
  • 2 years of demonstrable experience as a call center supervisor or in a similar supervisory role in telephone sales services.
  • Proficiency in MS Office and call center equipment/software programs.
  • Strong communication and interpersonal skills,
  • Results-oriented mindset.
  • Excellent organizational and leadership skills.

What you'll get

📑What do we offer?

  • Permanent contract.
  • Full-time.
  • Private Security Collective Bargaining Agreement.
  • Fixed salary + high commissions.
  • Development opportunities within a major Company.

Additional information

🧑🏻 🤝 🧑If you want to be part of the Movistar Prosegur Alarmas team, apply for this vacancy to start your adventure with us! We can't wait to meet you!

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Prosegur

Prosegur

Security Services

View company profile
Spanish company
180000 employees

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