The English-language job board for Spain

Group Sales Specialist

On-site in Madrid·Added 1 month ago

Iberia

41 open roles

Apply

Overview

Work mode: On-site, Madrid
English: Required
Education: University degree

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Digital agility and ability to work with different management tools and systems.
Technical and operational knowledge of reservation systems and group management.
Customer orientation, providing quality service to travel agencies, tour operators, and group coordinators.
Attention to detail and rigor in managing reservations, blocked allocations, ticketing, and deadlines.
Data analysis skills for monitoring activity and supporting decision-making.
Proficiency in Excel.
English B2 or higher.

Nice to have

Experience in managing groups, allocations, or reservations in airlines, travel agencies, or tour operators.
Knowledge of airline reservation processes, ticket issuance, PNR management, and inventory control.
Knowledge of Revenue Management policies applied to groups and allocations.
Experience working with reservation systems (GDS) and other airline industry tools.
Knowledge of the B2B tourism distribution channel and operations with agencies and tour operators.
Experience in market analysis and identification of business opportunities.
Experience in tracking KPIs and participating in continuous improvement projects.

Education & certifications

University degree.

The role

What you'll do

Execute the daily operational and commercial management of group requests, allocations, and tour operators. The specialist is the direct point of contact with agencies and tour operators, responsible for quoting, blocking inventory, applying Revenue Management policies, and ensuring correct ticket issuance under the airline's quality standards.

Manage with the group and tour operator manager the compliance of KPIs and projects.

Process and quote group requests (vacation, corporate, student, MICE) received through B2B and B2C channels.
Manage the reservation lifecycle: PNR creation, seat blocking, name list entry, and change control.
Monitor deadlines: strictly track payment schedules (deposits and balances) and ticketing dates.
Control unused inventory: release unsold seats to general inventory on time to avoid penalties and optimize occupancy.
Manage group and allocation penalties.
Release unsold seats to general inventory on time to avoid penalties and optimize occupancy.
Communicate special needs to the airport: inform about group requirements (sports equipment, group check-in, mobility assistance, special catering).
Act as the escalation point for massive or operational incidents (rescheduling, flight cancellations, etc.).

We are looking for professionals with a customer-oriented mindset, digital agility, and analytical skills. Individuals with solid technical and operational knowledge of group management, capable of ensuring efficient operations, handling multiple requests with precision, and identifying improvement opportunities through data analysis and market intelligence.

description

Our company

Your role:

Your challenges:

1. Operational Management of Reservations and Blocked Allocations

2. B2B Commercial Support and Customer Service

Your knowledge

Knowledge and Experience

We will especially value

Talent at Iberia:

Our commitment to Diversity and Inclusion

About Iberia

Iberia is the flag carrier airline of Spain and one of the largest airlines in Europe, operating a broad international network from its hub at Madrid-Barajas Airport. The company is part of the International Airlines Group (IAG), alongside British Airways, Vueling, and LEVEL, and is a founding member of the Oneworld alliance. With a fleet of over 100 aircraft, Iberia serves more than 100 destinations across Europe, the Americas, Africa, and the Middle East, and is a major player in the maintenance, repair, and overhaul (MRO) sector, with its own hangars and workshops in Madrid.

Iberia has a significant presence in Spain, with its headquarters and main operational base in Madrid, and a major maintenance hub in La Muñoza. The company is a key employer for aviation professionals in Spain, particularly for engineers, technicians, and pilots. For international hires, Iberia offers a multicultural work environment and the opportunity to work in a leading European airline, with roles ranging from aircraft maintenance and engineering to commercial and digital positions. The company's culture emphasizes technical excellence and operational safety, and it is a relevant option for professionals looking to relocate to Spain.

Industry: Aviation
Founded: 1927
Employees: 20,000–50,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Palma de Mallorca
Website: iberia.com

Good to know if you are moving

Iberia is part of the International Airlines Group (IAG), a multinational holding, which can offer opportunities for internal mobility across its airlines (British Airways, Vueling, etc.).
The company's official working language is Spanish, but English is widely used in technical documentation and in many operational areas, making it accessible for international professionals.
Iberia has its own MRO (Maintenance, Repair, and Overhaul) division with large facilities in Madrid (La Muñoza), offering specialized roles for aircraft maintenance engineers and technicians.
The company runs a specific training program for new maintenance technicians (Programa de Formación), starting in October, which can be an entry point for international candidates.
Many roles, especially in engineering and maintenance, require EASA Part-66 licenses or equivalent certifications, which are internationally recognized and can be a valuable asset for professionals.

In their own words

About the company & team

We are the largest Spanish airline and leader between Europe and Latin America; we belong to the IAG airline group and are part of the oneworld alliance. Our goal is to always be the best travel option for our customers and to make them feel that what matters most to us is their safety and the quality and experience of their journey. In addition to the airline, we also have aircraft maintenance as a complementary business.

At Iberia, we value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.

We value that our professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these.

We are one and diverse: You work in a coordinated, open, and collaborative manner pursuing a common goal in a diverse and inclusive environment.
We put soul and passion: You make things happen by fully committing to everything you do.
We reinvent tomorrow: You look for new and different ideas to solve problems.
We connect with our customers and colleagues: You always want to go a step further than expected with a smile and a pleasant manner.
We make it simple and efficient: We focus on what's important, analyzing situations and eliminating what doesn't add value.
We carry safety in our DNA: We work with the attention and care of the first day: in every ground operation, in every flight. We know the processes and apply them rigorously.

Additional information

At Iberia, we are one and diverse. We are a faithful reflection of today's society and have teams with very diverse profiles that enrich us to be more creative and innovative.

We believe in talent without labels and are fully committed to offering the same professional opportunities to everyone. Therefore, all decisions in our selection processes are based exclusively on the competencies, skills, and knowledge necessary for the performance of the position.

All open roles at Iberia