Customer Service Representative

Looking for a new challenge in Customer Service and Supply Chain? Join a key SAP S4 Hana integration project (estimated duration of 3 to 6 months) within a leading multinational company. We are looking for a proactive professional to act as the main liaison between international customers, distributors, and various internal company departments.

• Act as the primary point of contact for key external customers, distributors, and internal departments.
• Monitor the business integration into SAP S4 Hana until complete stabilization.
• Actively monitor open orders and delivery timeframes to ensure timely supplies, proactively communicating any potential delays or incidents.
• Develop a deep understanding of assigned customers' business models and decision-makers, sharing relevant market information via Salesforce CRM.
• Manage the end-to-end order and inquiry process: quotes, pricing calculation, returns, and complex cross-region/plant orders.
• Perform standard customer master data and pricing maintenance following SAP and Salesforce CRM guidelines.
• Manage the collection and credit management process (e.g., credit holds, billing adjustments, charges, and credits) as well as rebate and commission systems.
• Manage inventory modalities: call-off orders, consignment stocks, inventory replenishment, billing, and reconciliations.
• Handle customer service and product complaints, performing quality checks and corrective actions in compliance with SOX and ISO regulations.
• Drive customer adoption of digital tools like the Webshop, providing support and reporting incidents.
• Support the sales team with detailed volume reports and follow up on sales against forecasts.
• Provide backup coverage to Junior or Senior CSRs for standard transactions.

• University Degree (Bachelor) or equivalent experience.
• Previous experience in customer service, supply chain, or logistics departments within an international company.
• Analytical capacity for incident resolution (credit, quality, inventory).
• Strong communication skills and a clear customer-oriented mindset.

• Participation in a high-impact project with an estimated duration of 3 to 6 months.
• Integration into a dynamic, multinational environment working with top-tier tools.