Telephone Agent Coordinator with English and Italian in Torrejón de Ardoz
Torrejón Ardoz, Spain·Added 1 month ago
What they offer
€27,000 a year
Gross, as stated in the ad.
About €1,760 a month after tax.
Permanent contract
Per the ad.
What they ask for
Have the right to work in Spain
Scania doesn't mention sponsorship in the ad.
Italian
The ad asks for Italian, or counts it in your favour.
Work on-site in Torrejón Ardoz
No relocation package mentioned.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
What you'll do
Some of its main functions
- Coordinate assistance to our customers in the event of breakdowns.
- Keep all parties involved in the process informed at all times.
- Update all information in the Scania Assistance incident management program in English in real time.
Requirements
- Languages: high level both spoken and written in English, Italian, and Spanish. Portuguese is valued.
- Desirable: experience in customer service, roadside assistance, contact center, or a similar position.
- Rotating shifts with a continuous working day, with start times as early as 7:00 AM and as late as 3:00 PM, always depending on the shift schedule.
- Availability for 6 to 10 nights per year and 2 weekends per month.
- Autonomy and responsibility for decision-making.
- Ability to work in a team and multitasking.
Pay & benefits
What you'll get
- Permanent contract.
- Salary: €27,000/year distributed in 14 payments.
- Subsidized meals
- Subsidized health insurance
The role
What you'll do
Algunas de sus funciones principales son:
- Coordinar la asistencia a nuestros clientes en caso de averías.
- Mantener a todas las partes involucradas en el proceso informadas en todo momento.
- Actualizar toda la información en el programa de gestión de Incidencias de Scania Assistance en inglés en tiempo real.
Requisitos
- Idiomas: nivel alto tanto a nivel hablado como escrito de inglés, italiano y español. Valorable portugués.
- Deseable: experiencia en atención al público/cliente, asistencia en carretera, contact center o puesto similar.
- Turnos rotativos en jornada intensiva, con posibilidad de entradas como muy pronto a las 7:00, y como muy tarde a las 15.00, siempre dependiendo de la central.
- Disponibilidad de 6 a 10 noches al año y 2 fines de semana al mes.
- Autonomía y responsabilidad para la toma de decisiones.
- Capacidad para trabajar en equipo y multitasking.
Pay & benefits
What you'll get
- Contrato indefinido.
- Salario: 27.000€/anuales distribuidos en 14 pagas.
- Comedor subvencionado
- Seguro de salud subvencioado
About Scania
Scania is a global leader in commercial vehicles, specializing in heavy trucks, buses, and industrial and marine engines. Founded in Sweden in 1891, the company operates in over 100 countries and employs around 57,000 people worldwide. Scania is part of the Traton Group, a subsidiary of Volkswagen, and is known for its focus on sustainable transport solutions, including electric and autonomous vehicles.
In Spain, Scania has a strong presence with a network of dealerships and service centers across the country, including locations in Granada, Tenerife, Lugo, Ponteareas, Salamanca, and Las Palmas. The company offers opportunities for mechanics, service managers, salespeople, and other technical roles, making it a relevant employer for international professionals with experience in the commercial vehicle industry. Scania's work culture emphasizes safety, quality, and continuous improvement, and it provides training and development programs for its employees.
- Industry
- Commercial Vehicles
- Founded
- 1891
- Employees
- 50,000
- Headquarters
- Södertälje, Sweden
- In Spain
- Granada, Tenerife, Lugo and 3 more
- Website
- scania.com
Good to know if you are moving
- Scania offers comprehensive training programs for mechanics and technicians, which can be beneficial for international hires looking to develop their skills.
- The company has a strong focus on sustainability and innovation, with significant investments in electric and autonomous vehicles.
- Scania has a global presence, providing opportunities for international career growth and mobility.
- The company's work environment emphasizes safety and continuous improvement, with a strong commitment to employee well-being.
In their own words
About the company & team
We have 50,000 employees in about 100 countries and, together with our partners and customers, we are driving the change towards a sustainable transport system, creating a world of mobility that is better for business, society, and the environment.
We believe that, together with our partners and customers, we can develop solutions to achieve tangible results in reducing our carbon footprint, while ensuring we meet the demands of a growing population in a profitable and sustainable manner. By working together, we can identify opportunities and solutions for the local and global challenges we face.
Scania Assistance is Scania's roadside assistance service. We are looking for a person to join a multicultural team with a very good working environment, which is dynamic and oriented towards continuous improvement and the customer. This team has been operating for 20 years as part of Scania, a Swedish multinational dedicated to industrial vehicles and a leader in its sector.
About the company & team
Scania es un proveedor líder global de soluciones de transporte, como camiones y autobuses para aplicaciones de transporte pesado, combinadas con una amplia oferta de servicios relacionados con el producto. Scania ofrece financiación de vehículos, seguros y servicios de alquiler para que nuestros clientes puedan centrarse en su negocio principal. Scania también es un fabricante líder de motores industriales y marinos.
Contamos con 50 000 empleados en unos 100 países y, junto con nuestros socios y clientes, estamos impulsando el cambio hacia un sistema de transporte sostenible, creando un mundo de movilidad que es mejor para las empresas, la sociedad y el medio ambiente.
Creemos que, junto con nuestros socios y clientes, podemos desarrollar soluciones para alcanzar resultados tangibles en la reducción de nuestra huella de carbono, al mismo tiempo que nos aseguramos de satisfacer las demandas de una población en crecimiento, de manera rentable y sostenible. Al trabajar juntos, podemos identificar oportunidades y soluciones para los desafíos locales y globales a los que nos enfrentamos.
Scania Assistance es el servicio de asistencia en carretera de Scania. Buscamos a una persona para integrarse en un equipo multicultural con un muy buen ambiente de trabajo, dinámico y orientado hacia la mejora continua y el cliente. Este equipo lleva 20 años funcionando como parte de Scania, una multinacional sueca dedicada al vehículo industrial y líder en su sector.
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