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Customer Success Manager for T Cloud Public
Hybrid in Bilbao·Full-time·Added 2 days ago
T-Systems Iberia
125 open roles
Overview
Job details
Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
T-Systems Iberia doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
Be near Bilbao, Spain (Hybrid) for hybrid days
No relocation package mentioned.
University degree
“Completed degree in computer science, engineering or comparable training or further education.” — per the ad.
This job is no longer available
Pay & benefits
What you'll get
- Customized training: access to Coursera to learn whatever you want, whenever you want.
- Weekly language classes (English & German).
- International Mentoring Sessions & Experience Days.
- Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
- Telemedicine.
- Life and accident insurance.
- Social fund.
- 26+ working days of vacation per year.
- Free access to specialist services (medical, legal, wellness).
- 100% salary coverage during medical leave.
Requirements
What we're looking for
- Completed degree in computer science, engineering or comparable training or further education.
- Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
- Top knowledge and experience in the field of AI.
- Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
- Strong knowledge of market-relevant cloud ecosystems and experience with partners.
- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
- Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
- High resilience, adaptability to dynamically changing processes/startup mentality.
- Very good technical understanding of standardized service provision through platforms.
- Detailed knowledge of the processes and structures in your own company.
- Experience in international cooperation with Local Business Units and NatCos.
- High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
- Fluent written and spoken German and English.
- Willingness to travel nationally and internationally.
The role
As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.
You want:
- Strategic influence and development of the existing business of the assigned T Cloud.
- Public customers in order to increase the value added for the customer and the sales for the T Cloud Public.
- Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
- Active participation in the respective vertical squad of the T Cloud Public.
- Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
- Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
- Ensuring customer satisfaction.
- Participation in the planning and forecasting processes.
- Transferring customer requirements to the T Cloud Public impediment and demand process.
- Supporting the further development of cloud handling support.
How you'll work
- International, dynamic and collaborative environment.
- T-Social: social initiatives (sports, community, health,...).
- Hybrid work model (remote/on-site).
- Flexible working hours.
Hiring process
Apply online through the job portal; plan for six to eight weeks from application to acceptance
- Applications are accepted only through the online job portal.
- Status and next steps are visible in the applicant profile's applications overview.
- Group-level statement from T-Systems International, not specific to Iberia.
About T-Systems Iberia
T-Systems Iberia is the Spanish subsidiary of T-Systems, the digital services arm of Deutsche Telekom, one of the world's leading telecommunications and IT services providers. T-Systems offers a broad range of IT services including cloud computing, cybersecurity, AI, data analytics, and enterprise application management, serving large enterprises and public sector clients. With a global workforce of tens of thousands, T-Systems operates across multiple countries, and its Iberia branch is a key hub for software development, cloud architecture, and public sector digitalization projects.
In Spain, T-Systems Iberia has offices in Madrid and Barcelona, and it is a significant employer of IT professionals, particularly in areas like SAP, cloud architecture, AI, and public administration solutions. The company is known for its stable, corporate environment, offering opportunities for international professionals to work on large-scale projects for both Spanish and European clients. Many roles require English, and some require German, reflecting the company's cross-border operations. T-Systems Iberia is an attractive option for those seeking a well-established, multinational IT employer with a strong focus on innovation and public sector work.
- Industry
- IT Services
- Founded
- 2000
- Employees
- 30,000–50,000
- Headquarters
- Frankfurt, Germany
- In Spain
- Madrid, Barcelona
- Website
- t-systems.com
Good to know if you are moving
- T-Systems Iberia has offices in Madrid and Barcelona, offering opportunities in two of Spain's most dynamic tech hubs.
- The company is part of Deutsche Telekom, providing access to a large international network and potential career mobility across Europe.
- Many roles require or prefer German language skills, which can be an advantage for German-speaking professionals.
- T-Systems Iberia works extensively with the Spanish public sector, offering stable, long-term projects.
- The company supports relocation and offers a multicultural work environment with employees from various countries.
In their own words
About the company & team
T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.
We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.
Additional information
And many more advantages of being part of T-Systems!
If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!
T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.
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