Process Manager for T Cloud Public

• Completed studies in a technical, engineering or business subject or comparable professional training. 
• 3 years of professional experience in IT with a focus on modern cloud technologies.  
• Good knowledge of process creation and documentation, especially for DevOps. 
• Extensive knowledge in infrastructure automation. 
• Knowledge of agile development processes. 
• High level of customer orientation. 
• Ability to assess technical solutions and find creative approaches to solutions. 
• OpenStack and programming experience in open source projects is a plus. 
• Fluency in written and spoken English. 

As a Process Manager you know IT-Processes from ITIL to Agile. You adapt and implement processes to the specific needs of modern Cloud IT Operations. 

You want:

• Technical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements. 
• Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment. 
• Incident & Task Tracking: Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools. 
• Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment. 
• Compliance & Security Administration: Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols. 
• Eliminate wait times in Agile workflows.  
• Consistently automate with common frameworks. 
• Design and implement internal tools and services. 
• Maintain an overview of processes, communication, and motivation within the team. 
• Establish and communicate processes where necessary.  
• Engage in improving overarching process-landscapes and structures. 
• Work in a community where everyone helps each other in an open and trusting manner.