Head of Claims

• Higher university degree in Business Administration and Management, Law, Economics, Actuarial Science, Engineering, or related disciplines.

• Extensive experience leading claims areas within the insurance sector.

• Experience in managing multidisciplinary teams and complex environments.

• Solid technical knowledge of claims, operating processes, and regulations applicable to the insurance sector.

• Experience in budget management, financial analysis, and cost control.

• Demonstrated ability to define strategies and drive transformation and continuous improvement processes.

• High level of Spanish and English, both oral and written.

• High capabilities in leadership, influence, negotiation, and communication with stakeholders at different levels.

• Knowledge of technological trends applied to claims management, including intelligent automation, generative AI, machine learning, and advanced data management and analysis tools.

• Experience in international or matrix environments.

• Knowledge of transformation, operational excellence, or continuous improvement methodologies.

• Experience in digitalization and automation initiatives for claims processes.

• Knowledge of advanced data analysis tools and indicator management.

• Being part of the Allianz family gives you access to exclusive discounts just for being part of the team.

• Taking care of you and your loved ones is our priority; therefore, you will be able to purchase your insurance at special prices for you and your loved ones.

• Take advantage of the benefits of being an employee and invest in Allianz shares with preferential conditions.

• Comprehensive wellbeing. How? With meal compensation and remote work throughout the territory and high-quality facilities in the BCN and MAD buildings. Additionally, we have sports clubs and the most anticipated sporting event every 4 years: our Olympics every 4 years at a global level.

• Flexibility! You organize your time with flexible schedules. You work in a hybrid model and in offices designed for collaboration and feeling good.

• You access continuous training and the You Learn, We Pay program: you choose, we support you.

• Take care of your wellbeing with Wellhub (app to keep you active)

• A healthy break? You have free fruit and snacks in the office.

• Feel like changing countries? You can work from abroad up to 25 days a year.

The person in this position will be responsible for defining and driving the global claims strategy, ensuring the achievement of the Company's objectives and guaranteeing excellent management of associated services in an efficient, effective, and customer-oriented manner.

Likewise, they will lead the continuous transformation and optimization of the claims function, promoting profitability, technical control, and operational excellence across all lines of business.

• Define the strategy and action plans for the comprehensive management of personal, corporate, and motor claims, aligned with the global guidelines of the Allianz Group.

• Guarantee the proper provision of claims services, ensuring high standards of quality, operational efficiency, and satisfaction for customers and brokers.

• Drive the continuous improvement of processes, procedures, and organizational structures, coordinating the different areas involved to ensure the achievement of objectives.

• Design and implement local reserve management policies in collaboration with the financial, actuarial, and product areas, following corporate guidelines.

• Analyze and monitor key performance and financial indicators, such as average costs, reserves, and other relevant KPIs, identifying opportunities for improvement and profitability.

• Represent Allianz before brokers, agents, intermediaries, suppliers, and other internal and external stakeholders in matters related to claims management.

• Lead, develop, and inspire the team under their responsibility, fostering a culture of high performance, collaboration, innovation, and continuous development.

• Assume operational direction of complex or high-impact claims, leading critical decision-making and guaranteeing the proper resolution of cases.

• Manage the area budget, including claims costs, operating expenses, and financial planning, guaranteeing an efficient use of resources.

• Actively contribute to the definition of digital transformation initiatives and customer experience improvement within the claims scope. The person in this position will lead the evolution of the Claims operating model, driving digitalization, automation, and the use of artificial intelligence as levers to improve efficiency, optimize costs, increase customer and broker satisfaction, and strengthen Allianz's competitiveness.