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This job advert was originally written in Spanish.
- Relevant experience in handling hardware and software, including Microsoft Office or Windows, in an IT position.
- Relevant experience in an IT support environment or in asset and procurement management.
- Relevant experience in communicating with a wide range of business partners, including members of your team and management.
- Advanced level of Spanish, both oral and written.
- A valid driver's license.
- Desirable requirements are a plus, but not mandatory to apply for the position. If you meet the basic requirements mentioned, we would love to meet you.
- University degree in Computer Science or another technical specialty.
- Experience with computer networks.
- Experience in improving existing processes and procedures.
- Experience in creating clear and concise documentation.
Amazon's operations team IT technicians do not have typical office functions, but rather handle the various computer systems that are a fundamental part of our operational facilities.
As an IT support technician, you will work in a logistics center alongside other team members, remote assistance teams, and other company personnel to provide such an important service as technical support. In this role, you will work with the latest technology in an environment that fosters orientation and professional growth opportunities.
Being part of this team at Amazon means you will have educational resources to develop your professional career and technical skills at your own pace, as well as obtaining qualifications recognized in the sector.
A day in the life
From day one, you will help us increase our efficiency through the implementation of the latest technologies and helping our team members get the most out of their computer systems.
If you like working in a dynamic environment, this is your opportunity. You will be able to suggest ways to improve our systems and collaborate with other team members to optimize the service we provide to internal customers wherever possible.
Key job responsibilities
Provide assistance to local users through the installation, support, and troubleshooting of computer infrastructure, end-user devices, and applications.
Manage tickets, providing first- and second-line support.
Perform proactive maintenance to optimize the availability of all computer equipment.
Implement projects and develop innovative solutions in collaboration with your team members.
Online application
Assessments
Online test · Not every role
Role-specific online assessments where the role requires them.
Phone screening
Phone call · Not every role
If you meet the basic qualifications you may be asked to complete a phone screening.
Interview loop
With current employees
Individual interviews with current employees, each assessing different aspects of your skills and experience; in person or remote.
Amazon is a global technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the world's largest employers and operates a vast network of fulfillment centers, data centers, and corporate offices across the globe. In Spain, Amazon has a significant presence with corporate offices in Madrid and Barcelona, as well as numerous fulfillment and data center facilities, including in Huesca and other regions. The company is known for its customer-centric culture, innovation, and fast-paced work environment, offering a wide range of roles from engineering and operations to corporate and creative positions.
About the team
The Operations Technology Solutions (OTS) team provides uninterrupted technical support to Amazon's global operations. Maintaining, updating, and protecting the computer infrastructure and end-user devices of one of the world's largest companies requires a wide range of skills.
The team is made up, in part, of engineers who help implement and create new solutions, as well as other profiles that handle management tasks, advising technical assistance team members so they can provide better service to end users.
Amazon's OTS team strives to balance performance and sustainability in all new solutions. Much of our team works on-site. The team operates 24 hours a day, allowing us to provide assistance or perform important maintenance tasks with minimal disruption to operations.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
or browse IT support·Junior·Big Tech·SaaS, Cloud & Developer Tools·Top Employers Spain·Asturias·E-commerce and Cloud
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🇬🇧 🇪🇸€30k - €35k
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