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Strategic Partner Manager

On-site in Madrid·Added 1 month ago (last checked 23 Oct)

Amazon

283 open roles

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Our summary

Work mode: On-site, Madrid
English: Required
Experience: 3+ years
Education: University degree
Benefits: Private health insurance, life insurance

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Skills

Requirements

What we're looking for

- Speak, write, and read fluently in English

- Bachelor's degree or equivalent practical experience

- 3+ years of experience in client/partner management, content acquisition, or related fields

- Demonstrated experience in relationship management and business development

- Strong analytical and communication skills

Nice to have

- Experience in digital media, gaming, or creator economy

- Knowledge of content creation platforms and livestreaming industry

- Experience using CRM systems (e.g., Salesforce)

- Project management experience

- Additional language skills relevant to the region

Pay & benefits

What you'll get

Perks

- Private Medical Insurance

- Dental, Vision & Life Insurance

- Pension Plan

- Maternity & Parental Leave

- Paid Time Off & Holidays

- Commuter Benefits

- Amazon Employee Discount

The role

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role:

The Strategic Partner Manager (SPM) supports the ongoing success of creators across the Twitch Partner program and plays a vital role in bringing new creators into the ecosystem. This role spans Creator Recruitment, Account Management, and Community Engagement, requiring a balance of analytical thinking and relationship management skills.

The role will work from Madrid, Spain and report into the Director of Global Spanish Partnerships.

What you'll do

You Will:

Creator Recruitment

- Identify, evaluate, and reach out to high-potential creators who are new to Twitch or transitioning to livestreaming

- Guide creators through structured onboarding covering analytics, audience development, channel setup, and monetization fundamentals, support.

- Conduct stream reviews and support test-streaming to ensure smooth creator starts

- Maintain visibility in emerging creator communities across platforms (TikTok, YouTube, Instagram, etc.

Partner Touchpoints & Account Management

- Serve as primary point of contact for a portfolio of Twitch Partners

- Provide timely, high-quality support and guidance on Twitch products, policies, and best practices

- Maintain accurate documentation of creator interactions and portfolio data in Salesforce

- Collect and log partner feedback to inform product development and messaging

- Community Management & Events (15% of time)

- Support planning and execution of IRL events to deepen creator relationships

- Maintain active presence in Partner community spaces (e.g., Discord)

- Represent Twitch at creator community moments as a brand ambassador

- Document creator insights and event outcomes

Administrative & Strategic Tasks

- Generate and maintain reports on creator performance and engagement

- Analyze data to identify trends and opportunities within creator portfolio

- Participate in cross-functional meetings and initiatives

- Support development of scalable solutions for creator needs

Team Collaboration

- Work closely with Marketing, Product, Sales, and other teams

- Participate in regular team meetings and planning sessions

- Share insights and best practices with broader partnerships team

- Contribute to process improvements and team initiatives

Success Metrics

- Creator recruitment and onboarding targets

- Partner retention and satisfaction rates

- Response time and quality of support

- Event participation and outcomes

- Documentation quality and timeliness

- Cross-functional collaboration effectiveness

Hiring process

3 steps2 interviewsa task to do

Online application
Assessments
Online test · Not every role
Role-specific online assessments where the role requires them.
Phone screening
Phone call · Not every role
If you meet the basic qualifications you may be asked to complete a phone screening.
Interview loop
With current employees
Individual interviews with current employees, each assessing different aspects of your skills and experience; in person or remote.

Some candidates move directly to the interview loop without a phone screening.
Role-specific interview prep guides are published for SDE, SDM, PM, BIE and other roles.

About Amazon

Amazon is a global technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the world's largest employers and operates a vast network of fulfillment centers, data centers, and corporate offices across the globe. In Spain, Amazon has a significant presence with corporate offices in Madrid and Barcelona, as well as numerous fulfillment and data center facilities, including in Huesca and other regions. The company is known for its customer-centric culture, innovation, and fast-paced work environment, offering a wide range of roles from engineering and operations to corporate and creative positions.

Industry: E-commerce and Cloud
Founded: 1994
Employees: 1,000,000+
Headquarters: Seattle, USA
In Spain: Madrid, Barcelona, Huesca
Website: amazon.jobs

Good to know if you are moving

Amazon offers a comprehensive relocation package for international hires, including visa sponsorship and support for moving to Spain.
The company has a strong presence in Spain with offices in Madrid and Barcelona, as well as numerous fulfillment and data center locations.
Amazon is known for its leadership principles, which are integral to its corporate culture and are important for career advancement.
Employees often have the opportunity to work on global projects and collaborate with teams across different countries.
Amazon provides competitive compensation and benefits, including health insurance, stock options, and career development programs.

In their own words

About the company & team

About the team

The Global Partnerships team lies at the heart of Twitch. Our team is dedicated to serving streamers in our Twitch Partner Program from around the world. Our partner managers are custodians of meaningful and enduring relationships with our Partners. Our operations managers lead the execution and efficiency of critical processes used to support the Partner experience. Our program managers design and implement initiatives that acknowledge and enable Partner success. Collectively, we shape and evolve the Partner Program with meticulous care. Every decision is guided by the diverse needs of our streamers, who are the essence of Twitch's success.

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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