Ananda Gestión is a prominent Spanish human resources and staffing firm specializing in temporary employment (ETT), recruitment, and outsourcing services. With over 25 years of experience, the company operates across a wide range of sectors, including industrial manufacturing, logistics, hospitality, and administrative services, maintaining a robust network of offices throughout the Iberian Peninsula.

For international professionals, Ananda serves as a significant gateway to the Spanish job market, offering a diverse portfolio of roles ranging from technical engineering and data analysis to skilled trades and logistics. While many positions require Spanish language proficiency due to the local nature of their clients, the agency's broad geographic reach makes them a key partner for those looking to relocate to various regions across Spain.

Founded in 1994, Ananda Gestión has established itself as a key player in the Spanish labor market. It has grown from a local recruitment firm into a national network providing comprehensive HR solutions and temporary staffing for thousands of Spanish enterprises.

For international professionals

Operates as a leading staffing agency (ETT) with more than 40 offices distributed across all major Spanish autonomous communities.
Provides access to a high volume of diverse job opportunities in sectors like metalworking, logistics, and administrative management.
Frequently recruits for technical and specialized roles, such as industrial mechanics and project managers, which may offer paths for skilled international workers.
Acts as an intermediary, meaning candidates often work at client sites while being managed and paid through Ananda's administrative framework.

This job was published a year ago

Call Center Agent M/F

Ananda Gestión

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

• Excellent verbal communication skills.
• Basic proficiency in computer tools.
• Previous experience in a call center or telephone customer service (valued, but not exclusive).
• Proactivity and customer orientation.

Job Description

The call center agent is responsible for managing incoming and/or outgoing calls with the aim of providing customer service, resolving inquiries, providing technical support, conducting surveys, or promoting the company's products and services. Their primary goal is to ensure a satisfactory customer experience and meet the objectives established by the department.

• Customer service via telephone.
• Making and/or receiving calls.
• Management of appointments, surveys, sales, or technical support (depending on the area).
• Recording information in the system.

View original advert (Spanish)

El teleoperador es responsable de gestionar llamadas entrantes y/o salientes con el objetivo de ofrecer atención al cliente, resolver consultas, proporcionar soporte técnico, realizar encuestas o promocionar productos y servicios de la empresa. Su objetivo principal es garantizar una experiencia satisfactoria para el cliente y cumplir con los objetivos establecidos por el departamento.

• Atención al cliente vía telefónica.
• Emisión y/o recepción de llamadas.
• Gestión de citas, encuestas, ventas o soporte técnico (según el área).
• Registro de la información en el sistema