Level 2 Helpdesk Technician
We are looking for a Level 2 Helpdesk Technician to resolve advanced technical issues. The role offers professional growth, technical training, and official certifications.
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Nice to have
This job advert was originally written in Spanish.
• Degree in Industrial Engineering, Automation, Electronics, Telecommunications, or a related field.
• Experience as a Technical Lead, Project Manager, Program Manager, or Project Lead in industrial or technological environments.
• Experience in Industrial IoT, sensor, automation, or industrial digitalization projects.
• Knowledge of industrial protocols, ideally WirelessHART.
• Experience with temperature, pressure, flow, steam, and condensate sensors.
• Knowledge of energy efficiency, sustainability, or decarbonization.
• Familiarity with NFC and XR / remote assistance projects.
• Knowledge of industrial safety and applicable regulations; ATEX experience is highly valued.
• Experience managing complex stakeholders and cross-functional coordination in multidimensional organizations.
• Experience with SAP applied to projects.
• Ability to manage multiple simultaneous initiatives.
• Advanced English.
• SAP knowledge is desirable for project management and tracking, cost control, operational coordination, and reporting.
• PMP certification is valued.
We are looking for a Technical Lead to lead industrial digitalization projects, with a focus on Industrial IoT, sensors, automation, energy efficiency, decarbonization, and industrial safety.
The ideal candidate will combine a technical background in industrial environments with solid experience in complex project management, cross-functional leadership, and coordination of complex stakeholders in multidimensional or matrix organizations. We are looking for a highly proactive profile, with a strong results orientation and a mindset for making things happen.
• Lead end-to-end projects from scope definition to implementation and follow-up.
• Coordinate Industrial IoT, sensor, and automation solutions to improve operations and optimize processes.
• Manage energy efficiency and decarbonization initiatives.
• Lead projects related to operator protection, industrial safety, and plant improvements.
• Oversee solutions involving temperature, pressure, flow, steam, and condensate sensors.
• Evaluate or deploy technologies such as WirelessHART, NFC, and XR / remote assistance.
• Ensure compliance with industrial regulations and standards, including ATEX environments.
• Manage planning, risk, budget, resources, suppliers, KPIs, and reporting.
• Coordinate multiple projects simultaneously in complex environments.
• Manage complex stakeholders in matrix structures, aligning business, operations, engineering, maintenance, HSE, procurement, and technology.
• Leadership and cross-functional influence
• Planning and organization
• Risk and resource management
• Communication and problem-solving
• High proactivity
• Results-oriented
• Execution capability and a focus on making things happen
• Adaptability and teamwork
We value a highly proactive profile, with leadership, cross-functional coordination skills, results orientation, and a clear mindset for making things happen.
PMP and advanced English.
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Screening · With a recruiter
Online assessments
Online test · Not every role
You may be asked to complete online assessments.
Interview
Interviews vary by role and location; they cover your expertise, how you approach problems and alignment with company values.
Offer and onboarding
Atos is a global IT services and consulting company headquartered in Bezons, France, with a workforce of around 100,000 employees across more than 60 countries. The company provides digital transformation, cloud, cybersecurity, high-performance computing, and managed infrastructure services to large enterprises and public sector organizations. Atos is known for its work in critical systems, including supercomputing and cybersecurity for government and defense clients, and operates through two main business lines: Eviden (digital, cloud, and security) and Tech Foundations (managed infrastructure and operations).
In Spain, Atos has a strong presence with offices in Madrid, Barcelona, and other cities, employing thousands of professionals. The Spanish operations are a key delivery hub for global projects, particularly in cybersecurity, SAP consulting, and infrastructure management. The company actively hires international talent, offering roles in areas such as identity and access management, cloud architecture, and AI. Work culture is project-based and client-focused, with opportunities to collaborate on large-scale European and global initiatives. For international professionals, Atos provides a multicultural environment and the chance to work on cutting-edge technologies, though the company's ongoing restructuring may bring some organizational uncertainty.
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Here at Atos, diversity and inclusion are embedded in our DNA. about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more about our CSR commitment.
Choose your future. Choose Atos.
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