Residential Center Receptionist

• Relevant vocational training in related fields (Administration, Secretarial studies, etc.) will be valued.
• At least 6 months of verifiable experience in administrative work and customer service is desirable.
• Knowledge of office software and management programs for elderly care residences will be valued.

At Ballesol, we have spent more than 40 years providing care and attention to the elderly, and we are a benchmark in the residential sector with over 55 centers throughout Spain and a team of more than 4,500 professionals committed to excellence and personalized care.

We are looking to hire a Receptionist for one of our Ballesol Madrid centers, who will be the person providing warm, professional attention and guaranteeing quality service and fluid communication on a day-to-day basis.

As a Receptionist, your mission will be to provide friendly and professional service, ensuring smooth communication between residents, families, and the center's team, as well as ensuring the proper functioning of administrative and reception tasks.

• Public and family assistance: receiving visitors, answering questions, providing information about schedules, rules, etc.
• Phone and email support: managing incoming and outgoing calls, transferring to the appropriate departments, and handling email correspondence.
• Basic administrative management: filing documentation, managing correspondence, logging arrivals and departures, and receiving deliveries.
• Support with internal coordination: communication and administrative support for the different departments of the residence and management.
• Access control: registering visitors and suppliers.
• Assisting residents with simple procedures: helping with basic paperwork (phone calls, messages to family members).
• Support for events and activities: notifying family members, coordinating arrivals and departures (keeping track of residents' scheduled outings).