Client Experience Host

On-site in Madrid·Full-time·Added 2 days ago

Chanel

12 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.

Requirements

What we're looking for

Exceptional Client Service Skills.
Experience of working in a luxury environment or similar role in the hospitality industry.
Outstanding interpersonal skills.
Proactivity
Organizational Skills
Intercultural sensitivity
High English and Spanish level

Nice to have

Creating opportunities to curate exceptional and memorable experiences for clients.
The desire to elevate standards to the highest level, be it in service or personal contact.
Working in a highly collaborative environment that helps people be at their best.
Cultivating a growth mindset and striving to constantly develop your skillset.

The role

Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience. We are looking for a Client Experience Host to act as the boutique's main point of contact for our clients on the shop floor and to support the retail teams with seamless hospitality in boutique.

Responsibilities include greeting and hosting responsibilities for clients.

This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, anticipating client requests and elevating service levels.

What Impact Can You Create At Chanel

What you'll do

Providing personalised service to clients organising the ultimate hospitality around appointments.
Meet clients as they arrive, understanding and anticipating their needs and how to assist them.
Ensure optimal use of queue management system.
Monitor Appointments: track attendance & purchase.
Working closely with the FAs on knowing their clients and supporting them to execute a successful appointment, coaching them on the finer details that matter.
Soft concierge duties - supporting arranging transport, local hospitality reservations, recommendations as appropriate
In depth knowledge of boutique policies, procedures, and client services

About Chanel

Chanel is a privately held French luxury fashion house renowned for haute couture, ready-to-wear, leather goods, accessories, and fragrances. Founded in the early 20th century, it remains one of the most iconic and valuable luxury brands globally, operating boutiques and offices worldwide. The company is known for its timeless designs, including the classic Chanel suit and the No. 5 perfume, and maintains a strong presence in major fashion capitals.

In Spain, Chanel operates boutiques in key cities such as Madrid and Barcelona, offering roles in retail, client services, and support functions. The company is an attractive employer for international professionals due to its global prestige, commitment to craftsmanship, and opportunities to work with a diverse clientele. Roles often require multilingual skills, particularly in Chinese and English, reflecting the brand's international customer base. Chanel offers a dynamic work environment with a focus on excellence and customer experience.

Industry: Luxury Fashion
Founded: 1910
Employees: 10,000–50,000
Headquarters: London, UK
In Spain: Madrid, Barcelona
Website: chanel.com

Good to know if you are moving

Chanel is a global luxury brand with a strong presence in Spain, offering roles in retail and craftsmanship.
The company values international experience and often seeks multilingual talent, especially Chinese speakers for its RTW advisor roles.
Chanel provides extensive training and development programs for its employees, including in-store and product knowledge training.
Working at Chanel offers exposure to a high-end clientele and a prestigious brand name, which can be a significant career boost.
Spain offices are located in major cities like Madrid and Barcelona, offering a vibrant lifestyle and strong fashion culture.

In their own words

About the company & team

Delivery of excellence in an environment that places the long-term success of CHANEL at its forefront
An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of everyone increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

All open roles at Chanel