Overview
Job details
€29,187 a year
Gross, as stated in the ad.
About €1,880 a month after tax.
Permanent contract
Full-time hours.
Requirements
Have the right to work in Spain
Basic-Fit Spain doesn't mention sponsorship in the ad.
Work on-site in Albacete
No relocation package mentioned.
Driving licence
EU licences are valid in Spain; most others only for six months after you become resident.
University degree
“Formación en ADE, CAFE, Turismo o similar” — per the ad.
This job was automatically translated to English.
Requirements
What we're looking for
You have significant experience (minimum 1 year) as an FTH or TL.
You have mobility (a valid driver's license is required), are proactive, and are a good communicator both in writing and orally. Customer-oriented, you have good commercial and interpersonal skills and enjoy working in a team.
You know how to be flexible and you know how to adapt to every situation brilliantly.
English is a plus.
Nice to have
- Degree in Business Administration, CAFE, Tourism, or similar
- Minimum 1-3 years of experience in management (fitness, retail, catering)
- Profile highly oriented toward data and KPIs
- High geographic mobility within their area
- English is valuable given the European context of Basic-Fit
- Team leadership and change management skills
The role
The Cluster Manager is responsible for all operational and commercial processes within their clubs.
They ensure the effectiveness and efficiency of these processes and lead the host teams in each club, managing between 5 and 8 centers in the same geographic area.
Additionally, they work on the ground and perform the same tasks as the hosts. They will lead, motivate, train, and develop all staff members. They are responsible for the general safety and hygiene of the club, as well as its appearance and maintenance. They always act in accordance with Basic-Fit's values, and their goal is to continuously contribute to our leadership position in the fitness market.
Guaranteeing the correct operational, commercial, and team functioning of a group (between 5 and 8) of sports centers in a specific geographic area, acting as the link between corporate management and the managers of each club.
What you'll do
Reporting to the Regional Manager, they will be responsible for:
Managing the hosts by providing guidance, support, and supervision.
Organizing operational and evaluation meetings for the hosts and the rest of the club staff.
Ensuring that reception staff adequately explain internal rules and procedures.
Managing complaints submitted by members and forwarding them to customer service.
Participating in meetings, as well as in appropriate internal and external training to develop their knowledge.
Consulting regularly with the Regional Manager regarding all current processes in the clubs.
Guaranteeing compliance with schedules, particularly through the software implemented by Basic-Fit (controls and clocking in)
Managing all administrative tasks: ordering consumables, stock management, updating administrative documentation, and personnel records
They will visit their clubs regularly
Operations
- Supervising compliance with quality, cleaning, and maintenance standards in the centers under their charge
- Guaranteeing compliance with corporate protocols and OHS regulations
- Managing operational incidents escalated from the club managers
Commercial and Business
- Monitoring KPIs for each center (sign-ups, cancellations, occupancy, churn)
- Analyzing results vs. objectives and corrective action plans
- Driving local commercial campaigns coordinated with marketing
People and Leadership
- Managing, motivating, and developing the club managers in their area
- Participating in manager selection and internal talent detection
- Managing labor conflicts with support from HR
Reporting
- Reporting to the operations management on a weekly/monthly basis
- Preparing area reports with analysis and improvement proposals
Ideal profile
CONTRACT: PERMANENT
TIME: FULL-TIME
SALARY: 29,187 € (gross annual + health insurance + car)
About Basic-Fit Spain
Basic-Fit is Europe's largest fitness chain, operating over 1,500 gyms across the Netherlands, Belgium, Luxembourg, France, Spain, and Germany. The company focuses on making fitness accessible and affordable, offering low-cost memberships with modern equipment and flexible hours. In Spain, Basic-Fit has a rapidly expanding network of clubs, particularly in urban and coastal areas, and is a major player in the country's fitness industry.
For international professionals, Basic-Fit Spain offers opportunities in a dynamic, fast-growing environment with a strong focus on customer service and operational excellence. The company values a diverse workforce and provides training and development programs, making it an attractive option for those looking to build a career in the fitness sector in Spain. With roles ranging from front-of-house hosts to operational floaters, Basic-Fit offers entry-level positions that are accessible to international candidates, especially those with language skills in Spanish and English.
- Industry
- Fitness
- Founded
- 2013
- Employees
- 10,000–15,000
- Headquarters
- Hoofddorp, Netherlands
- In Spain
- Madrid, Barcelona, Valencia and 5 more
- Website
- basic-fit.com
Good to know if you are moving
- Basic-Fit operates over 1,500 gyms across Europe, with a significant and growing presence in Spain.
- The company offers low-cost, flexible memberships, making it a popular choice for budget-conscious consumers.
- Basic-Fit provides training and development programs for employees, which can be beneficial for career growth.
- Many roles in Spain, such as hosts and floaters, are customer-facing and may require Spanish language skills, though English is often valued.
- The company has a strong focus on operational efficiency and customer service, offering a dynamic work environment.
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