Innovation and Services Manager

• University degree in Business Administration and Management, Engineering, Health Sciences, or related disciplines.
• Minimum of 5 years of experience in the healthcare sector, insurance sector (preferably in health insurance), or in organizations linked to the management of health services.
• Demonstrated experience in leading strategic projects, innovation, transformation, or the development of new services.
• Ability to lead teams and coordinate complex initiatives in matrix and multidisciplinary environments.
• Knowledge of the Spanish healthcare system, healthcare models, clinical management, and provider networks, as well as trends in digital health, prevention, patient experience, and population management.
• High analytical capacity, with experience in data interpretation and the generation of strategic recommendations for decision-making.
• Excellent communication, influence, and relationship management skills with stakeholders at different organizational levels.
• Ability to combine strategic vision with an orientation toward execution and obtaining results.
• Innovative mindset, orientation to change, and passion for developing solutions that improve health and the experience of customers and policyholders.
• Intermediate to advanced level of English.

Cigna Healthcare is a leading global health insurance company, committed to improving the health, well-being, and peace of mind of people. We offer a wide range of solutions and services designed to meet the needs of our customers, providers, and collaborators.

In a context of constant evolution, we are driving significant digital transformation and process automation initiatives. Therefore, we are looking for professionals with solid experience in medical authorization management who want to participate in innovative projects with a direct impact on operational efficiency and our policyholders' experience.

We are looking to hire an Innovation and Services Manager for the Healthcare Management Directorate. The selected person will lead the development of differentiating services for our policyholders and the Healthcare Innovation Office, managing a team and reporting directly to the Healthcare Management Director.

They will be responsible for defining and driving strategic initiatives aimed at improving the policyholder experience, health outcomes, and the efficiency of healthcare processes. They will lead transformation and innovation projects, from their conceptualization to their implementation and scaling, working transversally with the different areas of the company.

Likewise, they will identify opportunities for improvement and new value propositions, promoting innovative, digital, and customer-centric solutions that contribute to the sustainable growth of the business and Cigna's positioning as a benchmark in health and well-being.

• Define and lead the innovation strategy and service development within the Healthcare Management Directorate, aligning it with the company's corporate and healthcare objectives.
• Drive the design, development, and implementation of new health solutions and services that provide differential value to customers and policyholders.
• Identify opportunities for growth, innovation, and improvement of the policyholder experience through the analysis of emerging needs, market trends, and the evolution of the healthcare environment.
• Lead strategic healthcare transformation and innovation projects comprehensively.
• Design and execute roadmaps for the launch of new programs and services, ensuring their suitability to the needs of the business and the customers.
• Evaluate new trends in digital health, innovative healthcare models, and technological solutions, identifying differentiation opportunities for the organization.
• Develop digital service proposals and hybrid care models that improve clinical outcomes, accessibility, and the experience of policyholders.
• Collaborate with the Data & Analytics areas to transform available information into actionable knowledge that facilitates decision-making and value generation.
• Establish monitoring, measurement, and reporting frameworks that allow for the evaluation of the impact, adoption, and profitability of implemented initiatives.
• Lead the definition and consolidation of the strategic indicators for the Healthcare Management Directorate, guaranteeing an integrated vision of the performance and evolution of projects.
• Foster transversal collaboration between business areas to ensure the correct implementation, scalability, and sustainability of the developed initiatives.
• Manage, develop, and empower the talent of the team under their responsibility, promoting a culture of innovation, continuous improvement, and results orientation.