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Wholesale Customer Service Representative, UGG

Hybrid in Madrid·Full-time·Added 1 month ago

Deckers Brands

3 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Madrid for hybrid days
No relocation package mentioned.

Pay & benefits

What you'll get

27 Days Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
Hybrid & Flexible Working Environment

Requirements

What we're looking for

You are a problem solver
An effective communicator with excellent written and verbal skills
You're comfortable with conflicts and sees them as opportunities
You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities

Nice to have

Previous experience in customer service roles, preferably within wholesale environment
Proficient in Microsoft applications
Experience working in multifaceted organisations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
Fluent in Spanish and English language

The role

What you'll do

As a Wholesale Customer Service Representative for UGG, you'll provide exceptional service with passion, determination, and a desire to make a difference. You'll take ownership of a diverse base of UGG accounts, build strong relationships, and act as an ambassador for the brand. You'll deliver positive customer experiences, even in challenging circumstances, and consistently offer high levels of customer focus and proactive account management. Quality, accuracy, and effective communication will be at the heart of your work, and you'll collaborate with the wider UGG team to ensure every action leaves a positive impact. You'll work closely with your Service Leader and customer services teams to drive continuous improvements, participate in projects, and support the team and company as a whole.
Fluency in Spanish and English is essential for this role.

Consistently deliver against both external and internal customer expectations, raising the bar on service
Build powerful relationships with customers, understanding their unique needs and resolving situations with a WOW factor
Ensure customer order books are accurate, validated, and executed efficiently from order placement to conversion
Provide focused, accurate, efficient, and professional account management across a diverse account base
Collaborate across teams, supporting peers and contributing to wider team success
Act as a brand ambassador in all customer interactions
Strive to achieve all targets, SLAs, and performance metrics
Build strong partnerships with supply chain teams and warehouses to resolve service disruptions

About Deckers Brands

Deckers Brands is a global footwear and apparel company that designs, markets, and distributes a portfolio of lifestyle and performance brands, including UGG, HOKA, Teva, and Sanuk. With a focus on innovation and sustainability, the company operates across North America, EMEA, and Asia-Pacific, employing thousands worldwide. In Spain, Deckers has a presence through its EMEA operations, with roles in customer service, sales, and marketing, reflecting its commitment to serving the European market.

Industry: Footwear and outdoor sportswear
Founded: 1973
Employees: 5,000–10,000
Headquarters: Goleta, California, USA
In Spain: Madrid
Website: deckers.com

Good to know if you are moving

Deckers Brands has a significant EMEA presence, with offices in London and other European locations, and is actively hiring in Spain for roles in customer service, sales, and marketing.
The company emphasizes a culture of 'Together, Every Step,' focusing on employee well-being, community involvement, and professional development.
Deckers offers opportunities for career growth across its global brand portfolio, including UGG and HOKA, which are recognized worldwide.
Employees in Spain may benefit from working in a multinational environment with a strong commitment to sustainability and social impact.

In their own words

About the company & team

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Additional information

We celebrate diversity-of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

All open roles at Deckers Brands