Senior Solutions Architect - Europe

Deepgram is expanding globally and building a true follow‑the‑sun model. We are hiring a Solutions Architect in EMEA to own complex post‑sales engagements, guide customers to production, and strengthen our technical support coverage for the region. You will work across the full customer lifecycle, with a primary focus on architecture, implementation, and Tier‑3 technical problem solving. You will also contribute to pre‑sales validation when deep technical credibility is needed, partner with Product and Engineering on feedback and roadmap, and help mature our global operations.

• Lead architecture and implementation for enterprise deployments that use Deepgram's speech‑to‑text, text‑to‑speech, and voice‑agent capabilities.

• Own post‑sales technical success for assigned accounts. Unblock integrations, optimize accuracy and latency, and guide customers to stable production.

• Serve as the Tier‑3 escalation point for complex issues. Drive root cause analysis, propose mitigations, and write durable fixes or automation when possible.

• Design reference architectures and implementation patterns for common EMEA customer use cases including contact centers, voice analytics, QA, and AI agents.

• Build high‑quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team.

• Contribute to pre‑sales discovery and POCs when deep technical direction is needed. Translate business goals to a concrete plan with clear success criteria.

• Partner with Product and Engineering to prioritize fixes and features. Bring crisp customer signals that improve our roadmap.

• Contribute to knowledge systems. Capture runbooks, playbooks, and docs that scale your expertise across regions.

• Participate in an on‑call or incident rotation appropriate for the region and customer support tier. Help us meet or outperform regional SLAs.

Note: this is a remote role that is to be based out of one of the following countries:

• United Kingdom

• Ireland

• Scotland

• Switzerland

• Germany

• Austria

• Netherlands

• Spain

• Based in an EMEA time zone with reliable overlap to customer business hours.

• Excellent written and spoken English. Additional European languages are a strong plus.

• Familiarity with GDPR, data privacy expectations, and enterprise security reviews common across EMEA.

• Ability to travel within the region for critical customer milestones, estimated 10-20 percent.

Ramp on Deepgram's platform, APIs, SDKs, self-hosted deployments, and support practices. Shadow calls across pre-sales, post-sales, and support. Begin owning low-risk technical tasks for an active account and contribute improvements to runbooks or sample code.

Own two to three customer workstreams end-to-end. Lead discovery for one new implementation or migration. Publish one reusable asset such as a deployment guide, Helm example, or troubleshooting playbook.

Act as primary technical owner for several EMEA accounts in production. Close at least one complex investigation with measurable customer impact. Present a short readout on a repeated regional pattern and the automation or content you created to solve it.

• Enjoy solving hard customer problems at the code, container, and cloud layers.

• Like translating messy real‑world constraints into clear architectures and plans.

• Are comfortable writing and reading production‑grade code, not just sample snippets.

• Value crisp documentation, reproducible runbooks, and operational excellence.

• Care about delivering outcomes, not just closing tickets.

• 5 or more years in Solutions Architecture, Solutions Engineering, or similar customer‑facing technical roles.

• Professional software engineering experience in at least one language such as Python, Rust, or JavaScript. You can build POCs and tools that real users run.

• Hands‑on experience with modern cloud platforms. Comfortable with containerization and orchestration, for example Docker and Kubernetes, and with secure network design for API‑driven systems.

• Proven ownership of complex post‑sales work such as production deployments, migrations, performance tuning, and incident response.

• Clear written and verbal communication across both technical and executive audiences.

• Remote across EMEA with periodic regional meetups.

• Collaboration with colleagues in the Americas and APAC to support continuous coverage.

• Shared playbooks, defined escalation paths, and measurable SLAs.