MX Finance & Ops Lead

Hybrid in Barcelona·Full-time·Added yesterday

Delivery Hero

22 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Delivery Hero doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Barcelona, Spain (Hybrid) for hybrid days
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.
University degree
“Bachelor’s degree in Business Administration, Finance, or Accounting required.” — per the ad.

Requirements

What we're looking for

Bachelor’s degree in Business Administration, Finance, or Accounting required.
5+ years of experience in Finance, FP&A, Controlling, Strategy, or Operations roles.
Strong ability to connect operational metrics to financial impact and build robust Business Plans and Best Estimates.
Experience influencing cross-functional stakeholders (Finance, Regional Ops, Commercial) without direct authority to drive global cost-saving projects.
Structured problem-solving, strong analytical capabilities, and a data-driven approach.
Excellent communication, stakeholder management, and performance storytelling skills.
High ownership mindset, hands-on, and a strong bias for measurable impact.
G Suite expertise (Sheets, Presentations) or Office Suite expertise (Excel). The ability to build UX-friendly dashboards is highly valued.

The role

Job Ref ID: JR0085309

What you'll do

As the Finance & Ops Lead for Marketplace Experience you will own the financial narrative, cost performance, and governance of the Customer Refunds & Compensations (R&C) team globally. You will be responsible for identifying, quantifying, and reducing compensation-driven value loss, improving structural cost efficiency, and leading high-impact global cost-saving projects. This role focuses on measurable business impact, connecting operational friction to financial outcomes, and driving cross-functional alignment to ensure strict financial control over a budget of high double-digit millions a year.

Own and drive global R&C financial KPIs: Track cost performance against Business Plans (BP) and Best Estimates (BE), identifying structural drivers of value loss and quantifying their financial impact.
Lead financial planning: Drive the creation of the R&C BP, reforecasts, and monthly BE revisions, prioritizing high-ROI interventions and investment reallocating focus toward the biggest cost levers.
Challenge cross-functional teams: Identify inefficiencies, challenge regional teams on cost deviations, and ensure clear action plans with measurable outcomes to materialize opportunities.
Drive performance governance: Lead the R&C Monthly Finance Review, ensuring consistent reporting, performance storytelling, and accountability for Glovo’s senior management.
Execute global cost optimization: Lead cross-functional projects (such as refining partner chargeback policies) and escalate systemic issues to advocate for structural fixes over short-term patches.
Build scalable frameworks: Develop and maintain UX-friendly financial performance tools and dashboards to guide decision-making across all markets.

About Delivery Hero

Delivery Hero is a global leader in the online food ordering and delivery industry, operating in over 70 countries across Asia, Europe, Latin America, the Middle East, and Africa. The company partners with hundreds of thousands of restaurants and employs tens of thousands of people worldwide, making it one of the largest delivery platforms globally. Its portfolio includes well-known brands such as Foodpanda, Glovo, and PedidosYa, among others.

In Spain, Delivery Hero operates through its subsidiary Glovo, which is headquartered in Barcelona and has a significant presence in the country. The company's Spanish operations focus on local delivery services, and it offers opportunities for international professionals, particularly in roles like account management, where English and Spanish are commonly used. The work culture is dynamic and fast-paced, typical of the tech and delivery sector, with a strong emphasis on data-driven decision-making and customer satisfaction.

Industry: Food Delivery
Founded: 2011
Employees: 10,000–50,000
Headquarters: Berlin, Germany
In Spain: Barcelona
Website: deliveryhero.com

Good to know if you are moving

Delivery Hero's Spanish operations are centered in Barcelona, where Glovo is headquartered, offering a vibrant tech hub environment.
The company operates in over 100 countries, providing opportunities for international mobility and cross-cultural collaboration.
English is commonly used in the workplace, especially in roles like account management, making it accessible for non-Spanish speakers.
The food delivery industry is fast-paced, with a focus on innovation and data-driven decision-making, ideal for professionals seeking dynamic work.
Spain offers a high quality of life, and Barcelona is a popular destination for international talent, with a strong expat community.

In their own words

About the company & team

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Additional information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

All open roles at Delivery Hero