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Partner Operations Lead Africa

Hybrid in Barcelona·Full-time·Added today (last checked 30 Oct)

Delivery Hero

10 open roles

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Our summary

Work mode: Hybrid, Barcelona
Contract: Full-time
English: Required
Experience: 3+ years

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Skills

Requirements

What we're looking for

3-5 years of experience in high paced environments such as operations, consulting, logistics, marketplace ops or similar fast-moving companies.
Managerial experience leading and developing high-performing teams, with the ability to coach, motivate and build a culture of ownership and collaboration.
Strong analytical capability, problem solving and data driven decision-making. You’re comfortable exploring dashboards, running pivot tables and using data to inform decisions and challenge assumptions.
Experience in KPIs creation & tracking, team delegation and understanding of marketplace or delivery business models, with the ability to align multiple stakeholders (Commercial, Legal, Partner & Courier Ops, Product and others) based on the company’s goals.
Excellent communication skills in English (B2+), both written and verbal (to the team and senior management)l.
Hands-on mentality. You can zoom out on strategic topics, but you are willing to deep dive into details when the situation demands it.
Ability to establish strong ways of working and comfort managing multiple priorities, stakeholders and tight timelines in a high-growth competitive environment.
Resilience and adaptability to remain focused and effective when priorities shift or ambiguity increases.
Proactive, bias toward action and continuous improvement mindset. You move things forward, remove blockers and enable faster execution while being curious about improving processes using experimentation, cross-functional alignment and out-of-the-box initiatives.
Empathy, openness and humility. People-centered leadership style with a genuine drive to build strong teams, meaningful knowledge sharing community and create lasting impact to improve the life of millions of users, couriers and partners through technology.

Pay & benefits

What you'll get

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

The role

Your mission is to make partners across Glovo's six African markets operate at their best, for customers, couriers and the partners themselves. You will own partner side performance, from preparation time to vendor fails, find the real cause behind every problem, and lead the conversation with General Managers, Heads of Operations and Commercial teams to fix it. Over the next 12 to 18 months, you will build one partner operations standard that works across very different markets.

What you'll do

Own partner performance KPIs across Africa: Preparation Time, WTP and aWTP, Vendor Fail Rate, partner availability and Order Ready usage, with targets and action plans per market.
Analyse partner data in depth, by partner, city and cohort, to find root causes and size the impact on delivery time and customer experience.
Lead partner operations discussions with General Managers, Heads of Operations and Heads of Commercial, and align them on priorities and actions.
Partner with global and regional Commercial and Partner Operations teams to bring Africa's needs into global priorities, and roll out global initiatives locally.
Build partner scorecards, penalisation and prioritisation frameworks, and dashboards that local teams use on their own.
Explore new levers through experiments: launch, monitor and assess them, and roll out what works across markets.
Set targets, track performance, find the needle movers and launch projects with local teams and Commercial, from pilot to rollout and monitoring.
Build self serve tools and automated reporting that keep partner performance visible and proactive.
Travel regularly to our markets to work with local teams, Account Managers and partners on the ground.

About Delivery Hero

Delivery Hero is a global leader in the online food ordering and delivery industry, operating in over 70 countries across Asia, Europe, Latin America, the Middle East, and Africa. The company partners with hundreds of thousands of restaurants and employs tens of thousands of people worldwide, making it one of the largest delivery platforms globally. Its portfolio includes well-known brands such as Foodpanda, Glovo, and PedidosYa, among others.

In Spain, Delivery Hero operates through its subsidiary Glovo, which is headquartered in Barcelona and has a significant presence in the country. The company's Spanish operations focus on local delivery services, and it offers opportunities for international professionals, particularly in roles like account management, where English and Spanish are commonly used. The work culture is dynamic and fast-paced, typical of the tech and delivery sector, with a strong emphasis on data-driven decision-making and customer satisfaction.

Industry: Food Delivery
Founded: 2011
Employees: 10,000–50,000
Headquarters: Berlin, Germany
In Spain: Barcelona

Good to know if you are moving

Delivery Hero's Spanish operations are centered in Barcelona, where Glovo is headquartered, offering a vibrant tech hub environment.
The company operates in over 100 countries, providing opportunities for international mobility and cross-cultural collaboration.
English is commonly used in the workplace, especially in roles like account management, making it accessible for non-Spanish speakers.
The food delivery industry is fast-paced, with a focus on innovation and data-driven decision-making, ideal for professionals seeking dynamic work.
Spain offers a high quality of life, and Barcelona is a popular destination for international talent, with a strong expat community.

In their own words

About the company & team

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

All open roles at Delivery Hero