Senior Quality Coordinator - Marketplace Experience

On-site in Barcelona·Full-time·Added yesterday

Delivery Hero

80 open roles

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What they offer

Full-time hours
Per the ad.

What they ask for

Have the right to work in Spain
Delivery Hero doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.

The role

As our Quality Coordinator, your mission is to harmonize and elevate operational quality across our regional BPO operations. You will own the challenge of transforming our QA framework from an auditing function into an active, data-driven engine that predicts quality defects before they impact the customer. You will bridge cross-border execution with regional strategy, leveraging analytical rigor to build scalable quality processes that drive continuous improvement and customer satisfaction across hubs.

What you'll do

Lead Multi-Hub Quality Strategy: Own the end-to-end quality framework and audit strategy across our BPO partner hubs, ensuring processes are standardized, scalable, and globally aligned.
Execute Continuous Improvement: Lead root-cause analyses to identify systemic process gaps, launching targeted improvement initiatives that directly boost customer satisfaction and SLA compliance.
Establish Closed-Loop Quality Frameworks: Feed quality audit insights directly back into recruitment profiling, onboarding curricula, and ongoing coaching mechanisms to proactively address recurring performance gaps.
Drive Regional Calibration & Consistency: Host structured, cross-site calibration sessions with BPO leads and auditors to minimize scoring variance and maintain consistent evaluation standards across geographies
Partner Cross-Functionally for Operational Scale: Collaborate closely with Regional Service Delivery Heads, Training leads, and external BPO operational managers to align operational priorities, resolve risks, and execute strategic regional initiatives.
Drive Independent Data Extraction & Analysis: Leverage SQL to extract, query, and analyze raw transaction and audit datasets, turning operational data into actionable insights and leading indicators of quality.

Requirements

What we're looking for

3 to 5 years of Quality Operations experience in fast-paced, tech-driven customer service, hospitality, or BPO environments, with a proven track record designing evaluation frameworks, running calibrations, and conducting root-cause analyses.
Lean Six Sigma Yellow or Green Belt certification or formal methodology training to independently execute process improvement projects and cycles.
Closed-loop quality vision and project management capability (PMP or equivalent appreciated) to manage multi-month initiatives and integrate QA insights directly into coaching mechanisms, recruitment profiling and training programs.
Vendor governance and risk modeling experience, with a background using leading indicators to spot quality defects before they impact customers and background auditing outsourced BPO performance.
Bilingual fluency in English and Spanish (C1/C2) to manage cross-border hubs, lead regional reviews, and align with global leadership (Portuguese proficiency is a strong plus).
Independent SQL proficiency with the ability to write standalone queries to extract, merge, and clean raw transaction and audit datasets without relying on data engineering.

About Delivery Hero

Delivery Hero is a global leader in the online food ordering and delivery industry, operating in over 70 countries across Asia, Europe, Latin America, the Middle East, and Africa. The company partners with hundreds of thousands of restaurants and employs tens of thousands of people worldwide, making it one of the largest delivery platforms globally. Its portfolio includes well-known brands such as Foodpanda, Glovo, and PedidosYa, among others.

In Spain, Delivery Hero operates through its subsidiary Glovo, which is headquartered in Barcelona and has a significant presence in the country. The company's Spanish operations focus on local delivery services, and it offers opportunities for international professionals, particularly in roles like account management, where English and Spanish are commonly used. The work culture is dynamic and fast-paced, typical of the tech and delivery sector, with a strong emphasis on data-driven decision-making and customer satisfaction.

Industry: Food Delivery
Founded: 2011
Employees: 10,000–50,000
Headquarters: Berlin, Germany
In Spain: Barcelona
Website: deliveryhero.com

Good to know if you are moving

Delivery Hero's Spanish operations are centered in Barcelona, where Glovo is headquartered, offering a vibrant tech hub environment.
The company operates in over 100 countries, providing opportunities for international mobility and cross-cultural collaboration.
English is commonly used in the workplace, especially in roles like account management, making it accessible for non-Spanish speakers.
The food delivery industry is fast-paced, with a focus on innovation and data-driven decision-making, ideal for professionals seeking dynamic work.
Spain offers a high quality of life, and Barcelona is a popular destination for international talent, with a strong expat community.

In their own words

About the company & team

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Additional information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

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