DHL is a global leader in the logistics industry, operating as a major division of the DHL Group. The company provides a comprehensive suite of services including international express delivery, air and ocean freight, road and rail transportation, and contract logistics. With a workforce of approximately 600,000 employees worldwide, it serves as a critical backbone for global trade and e-commerce across more than 220 countries and territories.

In Spain, DHL maintains a massive operational footprint through its various divisions such as DHL Express, DHL Supply Chain, and DHL Global Forwarding. The company is a significant employer for international professionals, offering roles that range from specialized IT and data analysis to large-scale operations management. Its presence in major Spanish logistics hubs and its status as a certified Top Employer make it a primary destination for expats seeking career stability and growth within a multicultural corporate environment.

Founded in 1969 in San Francisco, DHL began as a courier service between California and Hawaii. It was gradually acquired by the German postal service, Deutsche Post, becoming its primary logistics brand and expanding into the world's largest logistics company.

For international professionals

DHL is consistently certified as a 'Top Employer' in Spain, highlighting its commitment to high-quality HR standards and employee well-being.
The company offers a wide range of corporate roles in IT, Finance, and HR that often require English as a primary working language.
With a presence in numerous Spanish regions including Madrid, Catalonia, the Basque Country, and Valencia, it offers diverse geographic options for relocation.
DHL provides structured 'Junior Development Programs' and internships, which are excellent entry points for international graduates moving to Spain.
The 'Lead Logistics Partner' (LLP) division in Spain frequently recruits for analytical and management roles that involve international stakeholder coordination.

Ocean Freight Operations & Customer Service Specialist Bulk (m/f/n)

DHL

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you want to be part of the world's leading logistics company? Do you have experience in ocean freight management? Do you enjoy collaborating with different departments and helping the business grow? We have the perfect opportunity for your professional development!

At DHL Global Forwarding, we are looking for someone to join the ocean freight team for our Valencia office, performing operational and customer service tasks, focusing largely on one of the office's most relevant clients.

What do we expect from you as part of the best specialized team?

OBJECTIVES:

Act as the key contact for assigned customers.
Manage and coordinate shipments for your own ocean freight customer portfolio and/or shipments for a specific geographical area.
Carry out the ocean service required by the customer (LCL / FCL).
Stay informed about the status of shipments and exceptions for assigned customers.
Proactively inform customers of the status of their shipments.
Manage customer inquiries.
Ensure that the customer's operational requirements are met and take corrective actions if necessary to provide excellent service.
Assume and handle any customer complaints; resolve customer complaints or assign tasks to other functions.

RESPONSIBILITIES:

Receipt of the Customer order.
Manage booking with the shipping line.
Coordinate the loading of goods with the customer.
Submit customs clearance (commercial invoice, packing list, and certifications) or provide clearance data to the customs agent.
Review if the destination of the goods requires special customs documents, to prepare and send them to the corresponding country.
Ensure, if the customer handles their own customs clearance, that the SAD (Single Administrative Document) has been sent to the shipping line.
Prepare the BL (shipping instructions) to send to the shipping line.
Confirm vessel departure and onboard loading.
Send the BL to the customer.
Instruct the billing department.
Track the status of shipments, identify incidents, and ensure they are resolved, taking corrective actions to avoid them in the future.
Responsible for the quality of documentation in accordance with regulations and internal processes.
Responsible for the quality of information entered into the system.
Any other additional functions related to the job position.

REQUIREMENTS:

More than 3 years of experience in Freight Forwarding and the Ocean Export department.
Knowledge of dangerous goods transport; certification is a plus.
Strong communication skills.
Results-oriented and attention to detail.
Good telephone and email writing skills.
High capacity for structuring.
Advanced knowledge of Microsoft Office (Outlook, Word, Excel, etc.).
Studies in Foreign Trade / Transport and Logistics will be valued.
Good knowledge of English (verbal/written) - B2-C1 level.
Knowledge of the CargoWise tool will be valued.

What do we offer?

Joining the leading company in the logistics sector worldwide.
Permanent contract.
Interesting fixed and annual variable remuneration based on individual and business objectives.
Interesting benefits:

25 working days of vacation.
Life Insurance.
Private Medical Insurance for you and your spouse/descendants, 50% paid by DHL.
Flexible remuneration plan: Childcare, Transport, and Medical Insurance.
DHL CLUB Discount Club.
DGF "Be Wellbeing" Plan: Fruit in the office, agreements with gyms and health centers, and physiotherapy sessions 50% subsidized.
Contribution plan to the company's share program, with a 15% discount, starting from 3 months of contract.
Privileged location in new offices with nearby public transport.

Why DHL?

Because we care about people and we put the customer at the center of our focus. We have renewed our Certification as a Top Employer in Spain and globally, and we are also certified as a Great Place to Work.

DHL Global Forwarding is the division of the Deutsche Post DHL Group specializing in air and ocean freight transport, and value-added services.

Through our global network of own offices, we offer door-to-door solutions, including value-added services associated with logistics chain management (customs, insurance, end-to-end temperature-controlled transport, dangerous goods, etc.).

Our team of professionals worldwide positions us as leaders in service quality, with the customer at the center of our activity, and a culture of innovation and continuous improvement.

At DHL Group, we are committed to equal opportunity and reject any form of discrimination. Our selection criteria are based on the qualification, performance, competencies, and experience brought by each person.

View original advert (Spanish)

¿Quieres formar parte de la compañía líder en logística del mundo? ¿Tienes experiencia en gestión de transporte marítimo? ¿Te gusta colaborar con diferentes departamentos y ayudar a crecer al negocio? ¡Tenemos la oportunidad perfecta para tu desarrollo profesional!

En DHL Global Forwarding buscamos una persona que se incorpore en el equipo de transporte marítimo para nuestra oficina de Valencia, haciendo labores operativas y de atención al cliente, y focalizándose en gran medida en uno de nuestros clientes más relevantes para la oficina.

¿Qué esperamos de ti como parte del mejor equipo especializado?

OBJETIVOS:

Actúa como contacto clave para los clientes asignados.
Gestiona y coordina los embarques de su propia cartera de clientes de marítimo y/o los embarques de una zona geográfica.
Lleva a cabo el servicio marítimo requerido por el cliente (grupaje / carga completa).
Está informado del estado de los envíos y de las excepciones de los clientes asignados.
Informa proactivamente a los clientes del estado de sus envíos
Gestiona las consultas de los clientes.
Se asegura de que se cumplen los requisitos operativos del cliente y tomar acciones correctivas en caso necesario para dar un servicio excelente.
Asume y maneja cualquier queja de los clientes; resuelve las quejas de los clientes o asigna tareas a otras funciones.

RESPONSABILIDADES:

Recepción del pedido del Cliente.
Gestionar reserva con la compañía naviera
Coordinar la carga de la mercancía con el cliente.
Presentar el despacho de aduanas (factura comercial, packing list, y certificaciones) o proporciona datos de despacho al agente aduanal.
Revisar si el destino de la mercancía requiere unos documentos de aduanas especiales, para prepararlos y enviarlos al país correspondiente.
Asegurar, si el cliente hace su propio despacho de aduanas, que se ha enviado el DUA a la naviera.
Confeccionar el BL (instrucciones de embarque) para enviar a la naviera
Confirmar la salida del buque y carga a bordo
Envía el BL al cliente.
Instruye al departamento de facturación.
Realiza seguimiento del estado de los envíos, identifica incidencias y se asegura de que se solucionan, tomando acciones correctivas para evitarlas en el futuro.
Es responsable de la calidad de la documentación acorde con las regulaciones y procesos internos.
Se responsabiliza de la calidad de la información introducida en el sistema.
Cualquier otra función adicional relativa al puesto de trabajo.

REQUERIMIENTOS:

Más de 3 años de experiencia en Freight Forwarding y departamento de marítimo en Exportación.
Conocimientos en transporte de mercancías peligrosas, titulación es un plus.
Fuertes habilidades de comunicación.
Orientación a resultados y atención al detalle.
Buenas habilidades telefónicas y de escritura vía correo electrónico
Alta capacidad de estructuración.
Conocimiento avanzado de Microsoft office (Outlook, Word, Excel, etc.)
Se valorarán estudios en Comercio Exterior / Transporte y Logistica.
Buen conocimiento del inglés (verbal/escrito) - nivel B2-C1
Se valorará el conocimiento de la herramienta CargoWise

¿Qué ofrecemos?

Incorporación en la compañía líder en el sector de la logística a nivel mundial.
Contrato indefinido.
Interesante remuneración fija y variable anual basado en objetivos individuales y de negocio.
Interesantes beneficios:

25 días laborables de vacaciones.
Seguro de Vida.
Seguro Médico privado para ti y para tu cónyuge / descendientes, pagado al 50% por DHL.
Plan de retribución Flexible: Guardería, Transporte y Seguro Médico.
Club de Descuentos DHL CLUB.
Plan "Be Wellbeing" DGF: Fruta en la oficina, acuerdos con gimnasios y centros de salud y sesiones de fisioterapia subvencionadas al 50%.
Plan de aportaciones a programa de acciones de la compañía, con un 15% de descuento, a partir de los 3 meses de contrato.
Ubicación privilegiada en unas nuevas oficinas con transporte público cercano.

¿Por qué DHL?

Porque nos importan las personas y ponemos al cliente en el centro de nuestro enfoque. Hemos renovado nuestra Certificación como Top Employer en España y a nivel global, y también estamos certificados como Great Place to Work.

DHL Global Forwarding es la división del Grupo Deutsche Post DHL especializada en el transporte de carga aérea y marítima, y servicios de valor añadido.

A través de nuestra red mundial de oficinas propias, ofrecemos soluciones puerta a puerta, incluyendo servicios de valor añadido asociados a la gestión de la cadena logística (aduanas, seguros, transporte con control de temperatura end to end, mercancías peligrosas, etc..).

Nuestro equipo de profesionales en todo el mundo nos posiciona como líderes en calidad de servicio, siendo el cliente el centro de nuestra actividad, con una cultura de innovación y mejora continua.

En DHL Group estamos comprometidos con la igualdad de oportunidades y rechazamos cualquier forma de discriminación. Nuestros criterios de selección se basan en la cualificación, el desempeño, las competencias y la experiencia aportada por cada persona.