Telecare Coordinator

• Bachelor's Degree in Social Work
• Recommended experience in a similar position.
• Recommended complementary training on how to act in case of emergencies or claims or how to act in case of emergencies or claims.

Would you like to work in a place where your vocation and your professional development go hand in hand? At DomusVi, we care for both those we accompany and those who are part of our team. We are waiting for you; your talent adds value, your vocation transforms!

DomusVi España, as a company aware of and committed to the work of promoting a culture of equality in the workplace, will guarantee equal treatment and opportunities for all groups in the field of employment and occupation when evaluating received applications, positively valuing the willingness to undergo training in equality matters

At DomusVi, caring is much more than a profession: it is sharing humanity, growing every day, and being part of a team with a true purpose. We seek people with a vocation, who want to develop in an environment where empathy, innovation, and respect are present in every gesture and every collaboration.

Guarantee the correct fulfillment of the home telecare specifications committed to the Public Administration, as well as the satisfaction of clients and users with the service provided, ensuring that it adapts to the required needs and demands

• Management of service enrollments and cancellations: Coordination with Social Services, involved companies, and technical staff for the activation, cessation, or replacement of terminals and peripherals.
• Attention to new users: Management of enrollment data, coordination for their registration, scheduling of the first visit, and assignment of accompanying staff.
• Home visits: Verification of the terminal's operation by pressing the alarm and recording the actions performed.
• Service monitoring: Supervision of the fulfillment of management indicators, action protocols, and technological requirements established in public contracts.
• Preparation of reports: Preparation of activity reports and documentation required by the Public Administration.
• Coordination and continuous improvement: Participation in monitoring meetings to evaluate the service, manage incidents, and implement improvements.