SAD Services Coordinator

• You are a good person.

• You have training in Psychology / Social Work / Social Education / Occupational Therapy.

• At least 2 years of experience in the dependency sector.

• Full-time availability - 40h / week.

• You want to grow professionally and change the world for the better - you care about what you do and the impact you have.

• High organizational capacity, with the ability to meet set objectives and deadlines. Orientation towards impeccable quality, continuous improvement, and a bias toward action.

• Negotiation skills and the ability to face difficult discussions and situations.

• Excellent communication skills, with listening and empathy that promote healthy and positive bonds with other employees.

• Solid interpersonal skills.

• High energy, passion, and commitment

Founded in 2018, Qida is a high-growth private and social start-up with a clear mission: to make the socio-sanitary system sustainable. We do this by helping more people live longer and with a better quality of life at home (Triple M), reducing avoidable hospitalizations, and promoting more preventive, coordinated, human, and patient-centered care.

At Qida, social impact and economic impact go hand in hand; both are inseparable and both are a necessary condition to fulfill our mission.

Today we are a team of more than 300 people in the office and 1,800 home caregivers, and we have served more than 25,000 families. In 2025, we closed a €37M round, the largest social impact round in Spain and Southern Europe. We are leaders in quality (4.8/5) and in technology within the sector.

We are looking for a person with a leadership vision and motivation for the growth of the Estem per tu project. It is important to have a sense of responsibility and an ambition for constant improvement to drive the territory toward the expected growth.

The role we propose is to be a reference person for families, caregivers, users, and professionals in Qida's dependency field. We believe it is important to work from a holistic perspective. That is why we propose a hybrid role with diverse functions that make every day dynamic. The objective of the role is to work from a vision of operational management and coordination with the social and healthcare systems.

Specifically, Qida's operational management involves

• Performing the physical, cognitive, and social assessment of the case remotely or in person depending on the situation and preparing the Individual Work Plan.

• Attending to, understanding, and knowing the needs of the user and the family at each stage of service provision, as well as the caregiver.

• Following up on and accompanying the case remotely and/or in person depending on the situation with the established cadence.

• Managing incidents and tasks that may arise throughout the service, providing an effective and rapid response, either by telephone or in person.

• Direct coordination with the administrative and recruitment areas for service management: client registration and deregistration, vacations, scheduling, absenteeism, and other incidents.

• Managing and activating services associated with prevention and care: physiotherapy, speech therapy, Pensium.

• Participation in Qida's cross-functional projects: process improvement, improvement of work tools, creation of valuable content for the blog, newsletter, etc.

• Maintaining and developing robust sources for the recruitment of care professionals.

• Managing the selection process and conducting interviews by phone or in person.

• Qualifying or rejecting candidates based on a competency-based assessment.

• Supporting candidates through the process, and offering guidance and feedback - the principle of empowerment.

• Selecting a high volume of weekly profiles to cover services with Qida families.

• Ensuring and monitoring territory results. If there are difficulties, detecting them and proposing mitigation actions.

• Ensuring the coordination and management of cases between the professionals of the system and our team of social referents.

• Sharing and learning with the team to achieve professional and group growth.

Are you looking for a project where you can truly grow and generate impact with what you do?

Who are we? 😊

What would your role be? 📋

What are we looking for in you? 🔍

Why join Qida? 💚

Our value proposition is clear:

What do we offer? 🙌

Are you interested? 🚀

Apply to our offer and help us change the world.