Strategic Project Manager, Technical Services

• 6-8 years of project management experience, ideally overseeing complex, multi-stakeholder SaaS implementations - including revenue management, PMS, CRS, or adjacent hospitality technology platforms
• A strong understanding of revenue management and hotel commercial operations - enough to be a credible conversation partner with hotel leadership and to understand the business impact of implementation decisions, without needing to configure or troubleshoot the technology yourself
• Demonstrated experience orchestrating large, complex project portfolios at a strategic level - you manage the plan, the risk, and the relationships, not the technical work streams
• Strong fluency with a project management platform (monday.com preferred) - including the ability to build and maintain portfolio-level visibility across concurrent, multi-property projects
• An AI-forward working style - you already use AI to move faster on planning, documentation, risk analysis, and stakeholder communication, and you apply human judgment to validate and own the outputs
• Demonstrated ability to lead executive-level, sometimes difficult, conversations with senior client stakeholders - including scope challenges, timeline risk, and escalation management
• The ability to work independently across overlapping time zones, with schedule flexibility to overlap US West Coast working hours

Strong candidates may also have:

• Experience developing project management capability in junior or regional colleagues
• A background working in or alongside enterprise hospitality technology deployments

Duetto's most complex global implementations involve multi-property enterprise customers, overlapping time zones, and stakeholders at every level of seniority - and this role is the person who holds it all together. As Senior Project Manager, Technical Services, you'll orchestrate the strategic delivery of our most complex customer engagements: sequencing workstreams, managing risk, navigating executive relationships, and building the portfolio-level visibility that keeps concurrent projects on track. This is a pure strategy and orchestration role - you won't be getting hands-on with the technical delivery, but you'll be the person ensuring every technical work stream has the right owner, the right timeline, and the right level of leadership attention.

• You'll orchestrate strategic project delivery across overlapping, multi-property implementation and migration engagements - owning portfolio-level planning, delivery-date sequencing, and workload smoothing across concurrent projects without being the technical executor of any individual work stream.
• You'll serve as the senior point of accountability for enterprise customer engagements from kickoff through go-live - holding the project together across functions, time zones, and stakeholder groups, and ensuring the right people are making the right decisions at the right time.
• You'll own executive client relationships, navigating difficult conversations with senior hotel leadership with composure and credibility - acting as the strategic face of Duetto's delivery function for our most complex customers.
• You'll anticipate, document, and escalate project risks before they become problems - building the visibility and governance structures that allow leadership to see around corners on complex, multi-stakeholder engagements.
• You'll architect cross-timezone coverage strategy and absorb the strategic planning and decision-making that current regional project management capacity cannot sustain - providing the senior orchestration layer that keeps global delivery consistent.
• You'll mentor and develop project management capability across regional teams - building structured upskilling toward more strategic project ownership and standardising workflows and best practices that scale across the delivery function.

You may be a good fit if you have:

• Location: Remote - Croatia, Spain, or United Kingdom
• Work model: Remote
• Reports to: VP, Projects
• Availability: Schedule flexibility to overlap US Pacific Time hours required