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Account Manager (Polish Speaking)

Remote, Poland +4·Full-time·Added 1 month ago

ElevenLabs

31 open roles

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Overview

Job details

Full-time hours
Per the ad.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
ElevenLabs doesn't mention sponsorship, but this role may fit the Digital nomad visa.
Work in English
English is required, per the ad.
Polish
The ad asks for Polish, or counts it in your favour.
Have 7+ years of experience
Mid-level role.

Pay & benefits

What you'll get

Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.

Requirements

What we're looking for

7+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the CEE region
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals. This is a commercial role
Strong understanding of the CEE market landscape and cultural nuances.
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns.
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
Strong builder mindset. You're passionate about identifying problems and proactively coming up with solutions, especially when it increases efficiency and speed via AI tools.
Fluent in Polish and English

The role

This role partners directly with enterprise customers across Central and Eastern Europe deploying multiple use cases leveraging the ElevenLabs platform. The focus is driving adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents.

You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

In parallel, you will own commercial outcomes across a defined set of accounts. Success is measured by Net Revenue Retention and New Product Expansion, with a strong emphasis on sustained multi-product adoption. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.

This is the first dedicated Customer Success role in the region and you'll be part of an early GTM team - we're looking for people who are excited to build and not just execute on a playbook.

Hiring process

5 steps4 interviewsa task to do

Pre-screen
With a recruiter
Virtual interviews
Video call
Skills assessment
Not every role
A take-home or case study, for some roles.
Hiring manager conversation
With a hiring manager
Final round
With a founder or Bar Raiser
With a founder or a Bar Raiser.

Your recruiting partner explains the specific process for each role.
AI recruiter agents answer common questions before the first live conversation with a recruiter.

About ElevenLabs

ElevenLabs is an AI voice technology company that develops text-to-speech and voice cloning software. Founded in 2022 and headquartered in New York, USA, the company has quickly become a leader in the AI audio space, offering a platform that generates lifelike speech in multiple languages. Their technology is used across industries including media, gaming, and accessibility, and they have raised significant funding from top-tier investors.

In Spain, ElevenLabs is expanding its presence with a growing team of roles spanning sales, engineering, marketing, and creative production. The company's culture is remote-first and fast-paced, attracting international talent. For international professionals, ElevenLabs offers a dynamic environment where English is the working language, and roles like Account Executive, Solutions Engineer, and Content Creator are open in Spain, making it an attractive option for those looking to join a high-growth AI startup in Europe.

Industry: AI
Founded: 2022
Employees: 50–200
Headquarters: New York, USA
In Spain: Madrid
Website: elevenlabs.io

Good to know if you are moving

ElevenLabs is a remote-first company, so many roles in Spain can be performed from anywhere, though they list specific locations like Madrid.
The company's working language is English, making it accessible for international professionals without Spanish fluency.
They offer visa sponsorship and relocation support for senior roles, a plus for international candidates.
The company is in a hyper-growth phase, with frequent promotions and a fast-paced environment.
Roles in Spain span sales, engineering, and creative production, offering a variety of entry points for different skill sets.

In their own words

About the company & team

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company-from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.

Additional information

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

All open roles at ElevenLabs