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Strategic Customer Success - EMEA

Remote, Europe +4·Full-time·Added 3 days ago

ElevenLabs

31 open roles

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Overview

Job details

Full-time hours
Per the ad.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
ElevenLabs doesn't mention sponsorship, but this role may fit the Digital nomad visa.
Work in English
English is required, per the ad.
Have 7+ years of experience
Mid-level role.

Pay & benefits

What you'll get

Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend.

Requirements

What we're looking for

7-10 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS environment.
Proven success demonstrating and delivering value for customers leveraging technical or mission-critical products (ideally in AI or related technologies).
Deep experience operating with strategic accounts in the DACH market - you understand the ecosystem, challenges and nuances of of this market and can guide the rest of the GTM team on these
Strong commercial acumen with a track record of owning and exceeding renewal and expansion goals.
A builder mindset with a focus on scalable systems, operational excellence, and continuous improvement.
Exceptional communication and relationship management skills, with the ability to influence stakeholders at all levels of complex organizations.
Analytical and creative problem-solving abilities, adept at turning insights into strategic opportunities.
Fluency in English and German is essential additional languages are an asset.

The role

Drive strategic account management: Build and manage high-impact relationships across a book of 20-30 enterprise and strategic clients, ensuring alignment between customer objectives and product strategy.
Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products, ensuring customers achieve meaningful and measurable outcomes.
Drive multi-product adoption: Analyze customer usage and engagement across our product suite to identify opportunities for increasing adoption, deepening integration, and maximizing customer value across our customers business
Own commercial outcomes: Manage renewals and expansions across your portfolio, owning key metrics such as Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and new product expansion while also contributing to overall company growth targets.
Shape the CS organization: Partner with CS Leadership and cross-functionally with Engineering, Sales, and other cross functional teams to refine processes, develop scalable solutions, and define best practices that enhance the customer experience.
Champion customer success excellence: Act as the voice of the customer internally, influencing roadmap priorities and ensuring long-term partnership success.

How we work

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company-from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.

Hiring process

5 steps4 interviewsa task to do

Pre-screen
With a recruiter
Virtual interviews
Video call
Skills assessment
Not every role
A take-home or case study, for some roles.
Hiring manager conversation
With a hiring manager
Final round
With a founder or Bar Raiser
With a founder or a Bar Raiser.

Your recruiting partner explains the specific process for each role.
AI recruiter agents answer common questions before the first live conversation with a recruiter.

About ElevenLabs

ElevenLabs is an AI voice technology company that develops text-to-speech and voice cloning software. Founded in 2022 and headquartered in New York, USA, the company has quickly become a leader in the AI audio space, offering a platform that generates lifelike speech in multiple languages. Their technology is used across industries including media, gaming, and accessibility, and they have raised significant funding from top-tier investors.

In Spain, ElevenLabs is expanding its presence with a growing team of roles spanning sales, engineering, marketing, and creative production. The company's culture is remote-first and fast-paced, attracting international talent. For international professionals, ElevenLabs offers a dynamic environment where English is the working language, and roles like Account Executive, Solutions Engineer, and Content Creator are open in Spain, making it an attractive option for those looking to join a high-growth AI startup in Europe.

Industry: AI
Founded: 2022
Employees: 50–200
Headquarters: New York, USA
In Spain: Madrid
Website: elevenlabs.io

Good to know if you are moving

ElevenLabs is a remote-first company, so many roles in Spain can be performed from anywhere, though they list specific locations like Madrid.
The company's working language is English, making it accessible for international professionals without Spanish fluency.
They offer visa sponsorship and relocation support for senior roles, a plus for international candidates.
The company is in a hyper-growth phase, with frequent promotions and a fast-paced environment.
Roles in Spain span sales, engineering, and creative production, offering a variety of entry points for different skill sets.

In their own words

About the company & team

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

Additional information

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

All open roles at ElevenLabs