Publishing Operations Specialist, Production

Knowledge, Skills & Experience that will help you thrive in the role:

• Ability to manage all phases of the production process (copyediting, formatting, proofing, validating online PDF and XML/HTML formats) or willingness to learn.
• Understanding of the Open Access publishing landscape.
• Excellent communication skills in written and spoken English.
• Time management skills.
• Organisational skills.
• Proactive attitude to problem solving and daily tasks.
• Excellent customer service skills.
• Ability to quickly and accurately manage large volumes of information and to take timely corrective actions to resolve bottlenecks.

• Experience in mark-up languages (Adobe Acrobat, Illustrator, Dreamweaver, Photoshop and InDesign) and experience working with CRMs such as Salesforce would be an advantage.
• Publishing experience would be a plus.

• We prioritise office presence and emphasise in-person collaboration, but also offer appropriate adjustments where needed, in line with company policy
• Extra wellbeing days on top of your annual leave allowance
• Up to 3 paid volunteering days each year
• 24/7 confidential Employee Assistance Programme (wellbeing, mental health, legal & financial support)
• Learning & development support via the Frontiers Learning Hub

Production Specialists are experts in production with several sub-specializations to oversee the final stages of the publishing process, delivering machine-readable online publications. They work with Publishing Managers, Production to ensure high quality and the efficient publishing of articles accepted in peer review.

• Overseeing the entire production process, ensuring that each article is meticulously formatted according to our style guidelines, formats, and policies.
• Reviewing the final versions of papers to ensure that they meet our requirements for publication.
• Providing ongoing and continuous feedback to typesetters, where necessary, to improve typesetting processes through thorough root cause analysis.
• Engaging with authors to find solutions to their needs and requests while ensuring publisher policies, industry best practice, and technical requirements are adhered to.
• Publishing articles online and in repositories, ensuring their discoverability.
• Working towards their individual KPIs, with their managers, to support continuous professional development.
• Continuous work on Production and Typesetting guidelines to ensure optimal and streamline results.
• Responsible for journal publication success - publication speed, quality of final production and publication volume.