The English-language job board for Spain

Application Support Engineer (IoT)

Hybrid in Sant Joan Despí·Added 16 days ago

Still open when we checked on 11 Oct

Overview

Job details

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Giesecke+Devrient doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Be near Sant Joan Despí for hybrid days

    No relocation package mentioned.

  • University degree

    “Telecommunications, Engineering, or related background.” — per the ad.

Benefits

  • Flexible pay plan

    Take part of your salary as tax-free benefits, per the ad.

Skills

Requirements

What we're looking for

  • Telecommunications, Engineering, or related background.

  • Experience in Application Support / Production environments.

  • Experience with ticketing tools (e.g., ServiceNow, Jira).

  • Understanding of ITIL processes and service management frameworks.

  • Knowledge of IP networks, IoT devices, and VPN technologies.

  • Experience with monitoring and troubleshooting tools.

  • Background in telecom technologies (SIM, IoT ecosystems).

  • Strong analytical and problem-solving mindset.

  • Team-oriented with good communication skills.

  • Strong organizational, time management, and follow-up capabilities.

  • Ability to work under pressure in fast-paced environments.

  • Proactive attitude with continuous learning mindset.

Nice to have

  • Knowledge of GSMA specifications (SGP.02, SGP.22, SGP.32) is a plus.

  • Experience with IoT platforms or applications is a plus.

Languages

  • Excellent English communication skills (written and spoken).

Pay & benefits

What you'll get

  • Culture and diversity: Join a people-oriented environment with diverse nationalities, strong team spirit, and flat hierarchies where everyone speaks to everyone. We are an Equal Opportunity Employer and LGBT+ friendly.

  • Global Collaboration: Work collaboratively with stakeholders around the globe.

  • Career Development: Benefit from continuous training, coaching, and talent development programs.

  • Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.

  • Own Canteen: Take a break with our breakfast and lunch service, choose from a wide range of menus, salad desk, and sandwich options, all at affordable prices!

  • Work-Life Balance: Hybrid Model of work (Monday to Friday 5pm-1am; 3 days of remote work).

  • Location: Sant Joan Despí. Easily accessible by public transport.

The role

The Application Support Engineer (L2) provides advanced application and operational support for production environments, acting as a bridge between frontline (L1) support, engineering teams, internal departments, and external suppliers.The role focuses on incident resolution, troubleshooting, escalation management, and continuous service improvement.

What you'll do

  • End-to-end ownership of incidents and service requests.

  • Ensure SLA and KPI compliance.

  • Enable L1 teams and improve First Contact Resolution (FCR).

  • Ensure application stability and service availability.

  • Promote continuous improvement initiatives.

  • Manage support tickets (INC / SRQ / PRB / CHG).

  • Act as Incident Manager when required.

  • Ensure SLA compliance and proper prioritization.

  • Handle customer communication and escalations.

  • Perform troubleshooting and technical issue resolution.

  • Conduct root cause analysis for recurring incidents.

  • Escalate issues to L3 when necessary and follow through to resolution.

  • Maintain proper documentation and contribute to knowledge sharing.

Hiring process

$$ HR Team Spain $$ seleccion.gdi@gi-de.com $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=27650&career_ns=job_application

About Giesecke+Devrient

Industry
Security Technology
Website
gi-de.com

In their own words

Additional information

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

All open roles at Giesecke+Devrient
WhatsApp
Hybrid in El Prat de LlobregatNo Spanish needed

SCM-PltP Application Consultant

Giesecke+DevrientNew
Hybrid in El Prat de LlobregatNo Spanish needed

Release & Delivery Operations Lead

Giesecke+Devrient1w ago
Hybrid in Sant Joan DespíNo Spanish needed
Hybrid in Sant Joan DespíNo Spanish needed

Application Engineer eSIM and IoT

Giesecke+Devrient1w ago
Hybrid in Sant Joan DespíNo Spanish needed

Configuration Management Engineer

Giesecke+Devrient1w ago
Hybrid in Sant Joan DespíNo Spanish needed

Cloud DevOps Engineer

Giesecke+Devrient1w ago2 openings
Hybrid in El Prat de LlobregatNo Spanish needed

Cloud Platform Architect Azure

Giesecke+Devrient1w ago
Hybrid in El Prat de LlobregatNo Spanish needed

Head of Technology

Giesecke+Devrient2w ago
Hybrid in Sant Joan DespíNo Spanish needed
Hybrid in El Prat de LlobregatNo Spanish needed

Embedded Software Developer

Giesecke+Devrient2w ago
Hybrid in Sant Joan DespíNo Spanish needed

Infrastructure Team Lead

Giesecke+Devrient2w ago
Hybrid in Sant Joan DespíNo Spanish needed
See all 15 jobs