Release & Delivery Operations Lead

• Experience in Operations Design / Service Delivery / Process Design (ITIL, etc.).

• IT Service Management experience.

• Technical understanding of data flows / data design.

• Preferably:
  • Experience working in the telecommunications sector
  • Experience working in highly regulated environments
  • Bachelor of Science or related work experience (in IT environments)

• Minimum B2 English level.

• Culture and diversity: Join a people-oriented environment with diverse nationalities, strong team spirit, and flat hierarchies where everyone speaks to everyone. We are an Equal Opportunity Employer and LGBT+ friendly.
• Global Collaboration: Work collaboratively with stakeholders around the globe.
• Career Development: Benefit from continuous training, coaching, and talent development programs.
• Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.
• Own Canteen: Take a break with our breakfast and lunch service, choose from a wide range of menus, salad desk, and sandwich options, all at affordable prices!
• Work-Life Balance: Flexible working hours with the option to work remotely (M-Th 8.30 - 17.30 and Fri 8.30 - 15.30; 1 days of remote work).
• Location: Sant Joan Despí. Easily accessible by public transport.

To lead, optimize, and safeguard the entire Volume Release Sample (VRS) creation and delivery process-balancing cost, speed, and performance to maximize customer satisfaction and business value.

• Own the end-to-end process of Volume Release Sample (VRS) creation and delivery, acting as the key point of accountability for the performance, cost, quality, and speed of the value stream.

• Safeguard workflows to ensure strict compliance with customer requirements, technical specifications, and internal quality standards.

• Drive alignment and optimize outcomes by collaborating closely with Sales, Customer Operations, Customer Product Management (CPM), and Profile Operations.

• Identify, implement, and monitor initiatives to enhance workflows, reduce sample delivery lead times, and actively promote a culture of operational excellence.

• Translate customer requirements into operational success, maximizing customer satisfaction and business value.

• Develop, track, and analyze KPIs and metrics to monitor process performance and guide strategic decisions.

• Oversee and coordinate all activities involved in VRS creation, validation, and timely delivery.

• Define, document, and continuously update process standards and operational best practices.

• Regularly review performance data, identify bottlenecks, implement corrective actions, and facilitate cross-functional meetings to align priorities.

• Partner with the Quality team to ensure all samples meet technical and regulatory requirements.

• Actively engage with CPM to gather feedback and continuously improve the overall VRS experience.

• Lead or support automation projects within the value stream to drive efficiency.

• Prepare and present regular status updates and performance reports to senior management.