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Telephone Manager

On-site in Madrid·Added 18 days ago (last checked 11 Oct)

Grupo OSGA

260 open roles

Overview

Job details

  • €1,254 a month

    Gross, as stated in the ad.

    About €1,400 a month after tax.

  • 15 salary payments a year

    12 monthly plus 3 extra: about €18,810 gross a year.

  • Permanent contract

    Per the ad.

  • Rotating shifts · Includes weekends

    “Jornada según cuadrante en turnos rotativos de lunes a domingo en horario comprendido entre las 6:00h y las 00:00h.” — per the ad.

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Requirements

  • Work on-site in Madrid

    No relocation package mentioned.

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Ability to work independently and autonomously and/or as part of a team.
  • Previous and continuous experience in similar positions.
  • Communication and conflict resolution skills.
  • Correct stress management.
  • Ability to handle computer systems.
  • Ability to walk through the center's facilities, and go up and down stairs without difficulty.
  • Flexible availability regarding schedule.
  • Dynamism.
  • Ability to detect light and/or sound signals.

Nice to have

  • Valuable to hold a Disability Certificate equal to or greater than 33%.

The role

JOIN GRUPO OSGA!

Category: Administrative Assistant / Telephone Manager

What you'll do

What work will you do?: The workplace has a supervision team in charge of distributing tasks. Training is provided to all new staff for the handling and knowledge of action protocols and internal platforms.

  • Telephone assistance and management.
  • Reception and registration of requests.
  • Use of different internal computer platforms.
  • Report generation.
  • Incident management; analysis, registration, and resolution.
  • Attention, analysis, registration, and solution of complaints, claims, and compliments.

How you'll work

What will your contract be?: One-year contract with the possibility of transformation to permanent based on merit. What will your schedule be?: Working day according to roster in rotating shifts from Monday to Sunday within the hours of 6:00h and 00:00h. Immediate start What will your salary be?: 1254 euros/gross/month with three extra payments (March, July, and December) Where?: Chamartín Area, Madrid

About Grupo OSGA

Industry
Facility Services

In their own words

About the company & team

At GRUPO OSGA we are COMMITTED TO DIVERSITY, INCLUSION, AND EQUAL TREATMENT AND OPPORTUNITIES and against any type of discrimination.

Every day and in every job position, we advocate for the real inclusion of people from vulnerable groups in our work teams by directing job offers to any person who meets the required technical and academic requirements, regardless of their condition, origin, situation, or gender.

WE ARE PEOPLE WHO INTEGRATE PEOPLE.

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