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Receptionist

On-site in Barcelona·Added 3 days ago

Still open when we checked on 9 Oct

Hines

3 open roles

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Overview

Job details

€25,000 a year
Gross, as stated in the ad.
About €1,650 a month after tax.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.

Skills

Requirements

What we're looking for

Essential Experience in Hotel Reception or similar roles.
Must be people-oriented and possess a strong vocation for customer service.
Service and quality oriented.
A resourceful person with administrative management skills.
Languages: Spanish, English, and French. Catalan and additional languages will be highly valued.

Nice to have

Knowledge of the Mews PMS system is highly valued but not essential.

Pay & benefits

What you'll get

Stable job in a dynamic and growing company.
Permanent contract
Monday to Sunday schedule with rotating morning and afternoon shifts. (No night shifts).
Annual Salary: €25,000

The role

What you'll do

Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. This role requires coordination, administrative skills, and a customer-oriented approach. The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area, remaining available and with a friendly smile to meet the needs of guests.

aparto offers a warm, welcoming, and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience.

Carry out daily operations: check-in, check-out, phone assistance, email and WhatsApp management, Mews, LiveChat, among others.
Provide customer service and resolve any conflicts that may arise, ensuring the best possible experience in coordination with the cleaning and maintenance departments.
Answer incoming calls and follow up on potential B2C sales.
Manage parcel deliveries.
Handle general communications via Mews.
Support marketing follow-up through booking platforms and aparto’s website together with the General Manager.
Provide prospective guest with useful information about the local area.
Ensure a warm and welcoming environment for guest
Respond to residents’ questions and maintenance issues throughout the stay.
Follow up on complaints together with the General Manager.
Assist in training new receptionists.
Collaborate in internal data audits.
Manage stationery orders.
Participate in executing events coordinated by the Sales & Marketing Manager, along with the General Manager.
Ensure health and safety requirements are met in the workplace.
Use TrustYou to encourage and participate in continuous NPS improvement, executing action plans defined by the General Manager.
Participate and coordinate check-out inventories.

About Hines

Hines is a global real estate investment, development, and property management firm headquartered in Houston, Texas. With over $90 billion in assets under management, it operates across more than 30 countries, focusing on office, residential, retail, and mixed-use properties. The company is one of the largest and most influential real estate organizations in the world, known for its institutional-grade investment strategies and sustainable building practices.

In Spain, Hines has a significant presence, particularly in Madrid, where it manages and develops major projects. The company's Spanish operations are part of its broader European portfolio, and it offers opportunities for international professionals in finance, asset management, and property development. Hines is known for a professional, collaborative culture that values innovation and sustainability, making it an attractive employer for those looking to build a career in real estate in Spain.

Industry: Real Estate
Founded: 1957
Employees: 5,000–10,000
Headquarters: Houston, USA
In Spain: Madrid, Barcelona
Website: hines.com

Good to know if you are moving

Hines has a global presence with offices in over 25 countries, offering international mobility opportunities.
The company is a leader in sustainable real estate, with many properties certified under LEED and other green building standards.
Madrid is a key hub for Hines' European operations, providing a dynamic work environment in one of Spain's major business centers.
Hines offers a comprehensive benefits package and supports professional development through its global training programs.
The company's diverse portfolio includes iconic projects like the Bank of America Tower in New York and the Diagonal 123 in Barcelona.

In their own words

About the company & team

aparto is a UK-based student accommodation and experience provider, delivering incredible experiences across all its communities by investing in its people, facilities, and brand. aparto has two residences in Spain: aparto Barcelona Pallars and aparto Barcelona Cristobal de Moura, and one Flexliving in a hotel building, Aparto Diagonal Suites, which combines flex living and hotel services and will open its doors on January 2026, in Esplugues de Llobregat. aparto focuses on offering the best possible experience by providing safe and fun places to live and work.

Additional information

At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

All open roles at Hines