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Key Account Manager in Strategic Alliances and Oneworld Partners

Iberia
Iberia
Madrid, SpainOn-siteCompetitiveMid · 2+ yearsPermanent🇪🇸Spanish: Native
🇬🇧 English RequiredAlliancesOneworldAviationProject managementStakeholder managementBusiness developmentAdded today

This job was originally posted in Spanish and automatically translated to English.

Requirements

Degree in Economics, Business Administration, Engineering, International Relations, or similar.
Very high level of English (C1/C2 or equivalent), with the ability to operate professionally in international environments and lead meetings in English.
Minimum of 2 years of experience in alliance management, strategy, network planning, revenue management, business development, or related areas.
Analytical ability to interpret performance indicators and translate them into business recommendations.
Experience in cross-functional project management and coordination of multiple stakeholders.
Advanced proficiency in Excel and PowerPoint.
Knowledge of the aviation sector and airline cooperation models.
Previous international experience and knowledge of global alliances are valued.

Key competencies
Strategic vision and business orientation.
Ability to influence and negotiate.
Excellent communication and interpersonal skills.
Ability to work in international and multicultural environments.
Analytical thinking and results orientation.
Stakeholder management and cross-functional coordination ability.
Proactivity and ability to drive complex initiatives.

Additional requirements
Availability for recurrent international travel.
Flexibility to participate in meetings and projects with teams located in different time zones.
Interest in the international environment and in developing long-term strategic relationships.

Job Description

Our company

We are the largest Spanish airline and a leader between Europe and Latin America; we belong to the IAG group and are part of the Oneworld alliance. Our goal is to always be the best option for travel for our customers, ensuring they feel that their safety and the quality and experience of their journey are our top priorities. In addition to the airline, we have aircraft maintenance as a complementary business.

At Iberia, we value that our professionals serve as role models for customers, but also within the team. We expect all new hires to exemplify these behaviors.

Your role:

As Key Account Manager in Strategic Alliances and Oneworld Partners, you will be responsible for managing and developing Iberia's strategic relationship with Qatar Airways, one of the company's most relevant partners within the Oneworld alliance.

Additionally, you will assume the role of Iberia's point of contact for Oneworld, acting as the oneworld Project Director (oPD) and leading the coordination and implementation of initiatives driven by the alliance within Iberia. You will work closely with various Iberia departments and other member airlines to ensure effective project execution and maximize the value Iberia derives from its membership in Oneworld.

Your mission will be to strengthen the relationship with Qatar Airways and the rest of Oneworld partners, drive joint initiatives, and ensure that Iberia fully capitalizes on the commercial, operational, and customer experience opportunities derived from the alliance.

Your challenges:

With Qatar Airways:

  • Manage and develop the strategic relationship with Qatar Airways.
  • Lead the monitoring of the relationship's performance with Qatar Airways, including connectivity, traffic, revenue, customer experience, and the development of new collaboration opportunities.
  • Drive joint initiatives with Qatar Airways and other Oneworld members in commercial, operational, and customer experience areas.

With Oneworld:

  • Act as Iberia's main point of contact for coordinating Iberia's initiatives and projects with the Oneworld alliance.
  • Act as the oneworld Project Director (oPD) for Iberia, coordinating the implementation of initiatives and projects promoted by the alliance.
  • Coordinate the participation of various Iberia departments in Oneworld projects, ensuring compliance with deadlines, objectives, and deliverables.
  • Identify opportunities to maximize Iberia's value within Oneworld through new commercial, loyalty, distribution, connectivity, and customer experience initiatives.
  • Coordinate cross-functional projects with Revenue Management, Network Planning, Loyalty, Sales, Airports, Operations, and Customer Experience teams.
  • Prepare analyses, business cases, and strategic recommendations for the development of new collaboration opportunities.
  • Monitor market trends, competitor movements, and the evolution of other global alliances to identify improvement opportunities for Iberia.
  • Prepare executive reports and materials for senior management related to strategic alliances and Oneworld projects.

Your qualifications:

  • Degree in Economics, Business Administration, Engineering, International Relations, or similar.
  • Very high level of English (C1/C2 or equivalent), with the ability to operate professionally in international environments and lead meetings in English.
  • Minimum of 2 years of experience in alliance management, strategy, network planning, revenue management, business development, or related areas.
  • Analytical ability to interpret performance indicators and translate them into business recommendations.
  • Experience in cross-functional project management and coordination of multiple stakeholders.
  • Advanced proficiency in Excel and PowerPoint.
  • Knowledge of the aviation sector and airline cooperation models.
  • Previous international experience and knowledge of global alliances are valued.

Key competencies

  • Strategic vision and business orientation.
  • Ability to influence and negotiate.
  • Excellent communication and interpersonal skills.
  • Ability to work in international and multicultural environments.
  • Analytical thinking and results orientation.
  • Stakeholder management and cross-functional coordination ability.
  • Proactivity and ability to drive complex initiatives.

Additional requirements

  • Availability for recurrent international travel.
  • Flexibility to participate in meetings and projects with teams located in different time zones.
  • Interest in the international environment and in developing long-term strategic relationships.

Talent at Iberia:

We value that our professionals serve as role models for customers, but also within the team. We expect all new hires to exemplify these behaviors.

  • We are one and diverse: You work in a coordinated, open, and collaborative manner pursuing a common goal in a diverse and inclusive environment.
  • We put soul and passion: You make things happen by fully engaging in everything you do.
  • We reinvent tomorrow: You seek new and different ideas to solve problems.
  • We connect with our customers and colleagues: You always want to go one step beyond expectations with a smile and a pleasant attitude.
  • We make it simple and efficient: We focus on what is important, analyzing situations and eliminating what does not add value.
  • We have safety in our DNA:: We work with the attention and care of day one: in every ground operation, in every flight. We know the processes and apply them rigorously.

Our commitment to Diversity and Inclusion

At Iberia, we are one and diverse. We are a true reflection of today's society and have teams with very diverse profiles that enrich us to be more creative and innovative.

We believe in talent without labels and are fully committed to offering equal professional opportunities to all people. Therefore, all decisions in our selection processes are based exclusively on the competencies, skills, and knowledge required for the role.

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