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Lead Business Operations Specialist

Remote, UK, Reading·Added yesterday

ICON plc

68 open roles

Overview

Job details

  • Permanent contract

    Per the ad.

  • Fully remote

    Per the ad.

Requirements

  • Have the right to work in Spain

    ICON plc doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

Benefits

  • Private health insurance

    Per the ad: paid by the employer, or taken through flexible pay.

  • Life insurance

    Per the ad.

  • Gym access

    Free or discounted, per the ad.

Requirements

What we're looking for

Qualifications & Experience
• Comprehensive clinical research experience, collaborating with global teams within a matrixed organizational environment

• Significant experience in clinical research within one or more of the following areas:
o Risk-Based Quality Management (RBQM)
o Clinical Operations
o Central Monitoring
o Clinical Risk Management
o Clinical Data Science

Technical Expertise & Capability

• Strong knowledge of ICH E6 (R2/R3), ICH E8, and their application to RBQM.
• Deep understanding of clinical trial processes, data flows, and risk-based
monitoring strategies.
• Demonstrated expertise implementing RBQM methodologies for multiple projects.
• Proven ability to lead cross-functional initiatives and influence stakeholders
globally.
• Strong strategic thinking with the ability to translate regulatory expectations into operational practice.
• Excellent communication, stakeholder engagement, and facilitation skills.

Mindset & Behaviors
• Proactive and solutions-oriented with a strong focus on quality and continuous
improvement.
• Ability to operate effectively in complex, global environments.
• Strong critical thinking and risk anticipation capabilities.
• Passion for mentoring teams and strengthening RBQM capabilities across the
organization.
• Commitment to fostering an inclusive and collaborative culture.

Pay & benefits

What you'll get

What ICON can offer you:
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family's needs.
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
  • Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to

The role

Lead Business Operational Specialist / RBQM Lead

Job title - Lead Business Operations Specialist
Job role - RBQM Lead

About the Role
We are seeking an experienced and forward-thinking (Risk-Based Quality Management ) RBQM Lead to support the implementation and execution of proactive, risk-focused quality oversight across clinical studies.

As an RBQM Lead, you will serve as a subject matter expert and change leader, ensuring risk-based principles are embedded throughout the clinical trial lifecycle-from study design through execution and governance. This global role will drive the implementation of study level RBQM strategies, standards, and initiatives to strengthen quality oversight and inspection readiness.

What you'll do

RBQM Planning & Risk Assessment

• Lead execution of Quality and Risk Management planning in alignment with study and program objectives.
• Facilitate cross-functional workshops to identify and document Critical-to-Quality (CtQ) factors, critical data, and critical processes.
• Coordinate and oversee initial and ongoing risk assessments, ensuring timely
identification of risks and implementation of mitigation strategies.
• Ensure risk assessments, risk controls, and mitigation plans are complete,
actionable, and aligned with regulatory expectations.

Cross-Functional Collaboration & Oversight

• Partner with Clinical Operations, Data Management, Biostatistics, and other
stakeholders to review data flows, critical data pathways, and data review
requirements.
• Provide input into Risk-Based Monitoring (RBM) strategies, including targeted
SDV/SDR approaches and reduced verification models.
• Perform quality gate reviews of functional plans to confirm integration of risk
mitigation and monitoring strategies.

Ongoing Risk Management & Oversight

• Lead and facilitate Risk Review Meetings (RRMs) and ensure comprehensive
documentation of risk evaluations and decisions.
• Oversee ongoing risk surveillance to ensure monitoring strategies remain effective and aligned with study timelines and budgets.
• Ensure risk review outputs provide meaningful insights, trend analysis, and
actionable recommendations.
• Update risk assessments based on protocol amendments, emerging signals, or changes to critical data and processes.

Governance & Quality
• Support program-level and organizational RBQM governance and oversight
activities.
• Contribute to continuous improvement initiatives to enhance RBQM maturity and effectiveness across the organization.

About ICON plc

ICON is a clinical research organisation (CRO) providing outsourced clinical development and commercialisation services to the pharmaceutical, biotechnology and medical device industries. The company describes itself as the world's leading clinical research organisation and operates at global scale, with employees in 119 locations across 53 countries.

Its services span clinical and scientific operations, decentralised clinical trials, early clinical and laboratory services, medical imaging, regulatory affairs, consulting, commercialisation, medical writing, biometrics and outcome measures. ICON works across sectors including pharmaceuticals, biotech, medical devices and government and public health, and across therapeutic areas such as oncology, cardiovascular, central nervous system, vaccines and rare and orphan diseases.

Industry
Clinical research
Headquarters
Dublin, Ireland

In their own words

About the company & team

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Additional information

At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

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