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Security Operations Service Center Operator

On-site in Terrassa·Full-time·Added yesterday (last checked 15 Oct)

Agency
IMAN Temporing

1226 open roles

Overview

Salary
€21,177 a year

About €1,480 a month after tax.

Work mode
On-site, Terrassa
Contract
Permanent contract, full-time hours
Hours
Rotating shifts, including nights · Includes weekends

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in customer service, administrative functions, or as a teleoperator is valued.

Knowledge of private security is valued.

Residency in Terrassa or nearby areas is valued

Nice to have

Experience in customer service, administrative tasks, call management, telephone customer service teleoperator, or various administrative functions is valued.

Knowledge of private security is valued.

We offer:

Pay & benefits

What you'll get

Contract: Permanent

Salary: €21,176.80 gross/annual, plus weekend bonuses and night shifts if applicable.

The role

At IMAN Seguridad, we need to recruit Operators for our Global SOC Service and Operations Center located in Terrassa.

What you'll do

Functions:

- Service monitoring: continuously supervise the operation of services and the presence of our employees at their posts, identifying possible deviations, incidents, or service interruptions.

- Incident management and escalation: detect, record, analyze, and coordinate the resolution of incidents, ensuring their correct prioritization and escalation to the responsible teams.

- Operational coordination: act as a coordination point between support teams, service areas, and employees in order to guarantee efficient management of incidents and requests.

- Operational communications management: coordinate the communication of relevant incidents, planned interruptions, and changes that may affect the services provided to employees.

- All management tasks will be handled by answering telephone calls and emails from our control center

How you'll work

Schedule: rotating afternoon / night shift: 14:00 to 22:00 h and 22:00 to 6:00 h (availability for both shifts is essential)

- Full-time position.

Availability to work weekends and holidays when required.

You will be part of a work team at the client's facilities.

Hiring process

If you do not have experience in the described functions, we will train you!

If you are interested in this offer, do not hesitate to apply!

We want to meet you.

About IMAN Temporing

IMAN Temporing is a Spanish staffing and recruitment company headquartered in Terrassa, Barcelona. The firm specializes in connecting businesses with qualified temporary and permanent personnel across a wide range of sectors, including logistics, industrial maintenance, hospitality, and administrative support. With a strong presence across Spain, IMAN Temporing operates as a key workforce solutions provider for companies in sectors such as retail, food service, and industrial operations.

In Spain, IMAN Temporing has a significant footprint with offices in key cities like Madrid, Barcelona, and Seville, and is known for its focus on operational excellence and workforce flexibility. For international professionals, IMAN offers opportunities in a variety of roles, from administrative and customer service positions to industrial and technical jobs, often requiring Spanish language skills. The company's work culture emphasizes practical, hands-on experience and is well-suited for those looking to integrate into the Spanish labor market.

Industry
Staffing

In their own words

About the company & team

You will become part of a consolidated team in the Global SOC Operations and Service Center.

You will become part of a company consolidated at a national level.

Additional information

We are committed to gender equality, so this process will be carried out respecting the principle of non-discrimination and equal opportunity, and will be based on the merits and abilities of the candidates.

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