Customer Care Contact Center Agent
Handles customer enquiries, complaints and after-sales requests by phone, email and digital channels for InPost's Barcelona contact center.
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88,000+ live jobsOn-site in San Fernando de Henares·Added 17 days ago
4 open roles
Have the right to work in Spain
InPost Iberia doesn't mention sponsorship in the ad.
Work on-site in San Fernando de Henares
No relocation package mentioned.
This job was automatically translated to English.
Language platform
Wellness program
Flexible working hours
Online continuous learning platform
Competitive salary
Possibility of hiring flexible benefits services
Previous experience in the supervision of injection and logistics operations, preferably in parcel companies.
Forklift license.
Knowledge of operations and KPIs.
Leadership, communication, and coordination skills, as well as the ability to work in a team.
Ability to solve problems and make decisions under pressure.
Orientation towards quality, efficiency, and continuous process improvement.
Proactive and adaptable profile, with the ability to work in changing environments.
Attention to detail in the supervision and control of processes.
Ability to manage multiple tasks and priorities effectively.
Commitment to efficiency and operational quality.
As a Depot Team Leader Assistant, you will provide support in the management and supervision of Depot operations, ensuring the correct functioning of the parcel injection, processing, and distribution processes.
Your main objective will be to guarantee an efficient and constant production pace, ensuring compliance with operational and quality standards, as well as established KPIs. You will also collaborate closely with the Team Leader and with the different shifts to ensure correct coordination and continuity of the operation.
Ensure the production pace in the injection area, guaranteeing a constant and efficient workflow in accordance with established standards.
Guarantee coordination between shifts, receiving and transmitting relevant information regarding the production status and any incidents that occurred.
Supervise parcel processing, ensuring compliance with established operations and KPIs.
Provide support to the Team Leader in the daily management of operations, decision-making, and problem-solving.
Supervise and manage rejected or problematic parcels, applying the necessary corrective measures to minimize their impact on operations.
Supervise the loading of the own last-mile routes, ensuring that parcels are correctly prepared for distribution.
Guarantee the quality of operations, supervising the necessary control measures and compliance with established standards.
Support the management and control of loading and unloading of drags when necessary, guaranteeing that they are carried out safely and efficiently.
InPost Iberia is the Spanish and Portuguese arm of InPost, a European logistics company specializing in parcel locker delivery and e-commerce shipping solutions. The Iberia division operates across Spain and Portugal, with roles spanning network operations, sales, customer care, and technology, indicating a significant operational footprint in the region.
InPost Iberia has offices and warehouses in multiple Spanish cities including Madrid (San Fernando de Henares), Barcelona, Valencia, and others, as well as in Portugal. The company offers hybrid and onsite roles, and its careers page is available in multiple languages, reflecting an international work environment. For international professionals, InPost Iberia provides opportunities in a growing logistics sector with a strong European presence.
At InPost, you will play a key role in how millions of customers interact with last-mile delivery solutions. You will work in an innovative, fast-growing environment where your contributions will directly support the company's expansion and market presence. Our culture is built around five key behaviors, driven by a strong "Go Go Go" mindset focused on speed and determination.
CHAMPION THE CUSTOMER: We put the customer at the center and strive to exceed their expectations.
OWN IT: We act with initiative and take responsibility for our actions.
DARE TO DISRUPT: We drive innovation, ambition, and continuous learning.
MAKE IT HAPPEN: We adapt to change and move forward with agility and intelligence.
WIN TOGETHER: We achieve results together through collaboration and a shared mindset of success.
We are committed to creating an environment where everyone feels respected, valued, and supported. We foster an inclusive culture that enables professional development within a diverse and collaborative team.