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Customer Care Contact Center Agent

On-site in Barcelona·Added 9 days ago

InPost Iberia

4 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
Higher vocational training (FP Grado Superior)
“Higher-level vocational training or a university degree.” — per the ad.

Pay & benefits

What you'll get

Language platform
Wellbeing programme
Flexible working hours
Online platform for lifelong learning
Competitive salary
Flexible remuneration services can be contracted

Requirements

Nice to have

Degree in Business Administration or a similar field.

The role

As a Customer Care Contact Center Agent, you will be the main point of contact for our private customers and senders, making sure every interaction is an excellent experience. You will handle enquiries, complaints and after-sales requests, acting as the voice of the customer within InPost and helping us continuously improve our service.

What you'll do

Provide high-quality customer support by phone and email.
Resolve customer complaints efficiently and with empathy.
Give accurate information on shipment tracking and delivery status.
Handle after-sales requests received through digital channels.
Collect, analyse and categorise complaints to identify recurring issues.
Share insights on recurring incidents with other internal departments.
Manage and respond to customer reviews on platforms such as Trustpilot.
Contribute to achieving the Customer Care team's objectives.

Well, what will the requirements be?

At least 2 years of experience in a similar customer service or contact center role.
Higher-level vocational training or a university degree.
Experience in complaint and conflict management.
English level that allows you to handle calls with customers.
Good command of Excel.
Strong customer focus and excellent listening skills.
Clear, professional communication, especially over the phone.
Ability to analyse information and prioritise tasks in a fast-paced environment.
Organised, proactive and solution-oriented.
Team player who enjoys collaborating with others.

Why join us?

At InPost, you will play a key role in shaping how millions of customers interact with last-mile delivery solutions. You will work in a fast-growing, innovative environment where your contributions directly support the company's expansion and market presence. Our culture is built around five key behaviours, driven by a strong "Go Go Go" mindset focused on speed and determination.

CHAMPION THE CUSTOMER: We put the customer at the center of everything we do and strive to exceed expectations.
OWN IT: We take responsibility, act with initiative, and proactively drive solutions.
DARE TO DISRUPT: We embrace innovation, ambition, and continuous learning to grow and improve together.
MAKE IT HAPPEN: We adapt quickly, learn constantly, and move forward with Smart execution.
WIN TOGETHER: We achieve great results through collaboration, recognition, and a shared winning mindset.

About InPost Iberia

InPost Iberia is the Spanish and Portuguese arm of InPost, a European logistics company specializing in parcel locker delivery and e-commerce shipping solutions. The Iberia division operates across Spain and Portugal, with roles spanning network operations, sales, customer care, and technology, indicating a significant operational footprint in the region.

InPost Iberia has offices and warehouses in multiple Spanish cities including Madrid (San Fernando de Henares), Barcelona, Valencia, and others, as well as in Portugal. The company offers hybrid and onsite roles, and its careers page is available in multiple languages, reflecting an international work environment. For international professionals, InPost Iberia provides opportunities in a growing logistics sector with a strong European presence.

Industry: Logistics
Founded: 2006
Headquarters: Kraków, Poland
In Spain: Madrid (San Fernando de Henares), Barcelona, Valencia and 16 more
Website: inpost.es

Good to know if you are moving

InPost Iberia operates across Spain and Portugal, with offices and warehouses in multiple cities including Madrid, Barcelona, Valencia, and Lisbon.
The careers page is available in English, Spanish, and Portuguese, indicating a multilingual work environment.
Roles are offered in hybrid and onsite formats, with some positions allowing remote work.
The company is part of a major European logistics network, which may offer cross-border career opportunities.
InPost Iberia has a dedicated ESG section on its careers site, suggesting a focus on sustainability and corporate responsibility.

In their own words

About the company & team

At InPost, we are committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and believe that different perspectives strengthen our teams and drive better results.
InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.

All open roles at InPost Iberia