Resort Representative - Lanzarote

• Right to Work Documents

As we employ on local contracts, you will already hold full right to work documents for Spain.

• Travel & Accommodation

You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational Travel expenses will be reimbursed. You will already be living in Lanzarote with your own accommodation.

• Flexibility

We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support with any flight disruption, serious emergencies in resort & customer escalations.

• Skills & Experience

Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, be confident and comfortable to use digital systems (on a tablet device)

As a valued member of our Jet2holidays Lanzarote Resort team, you'll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

As a Resort Representative, you'll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You'll be at the heart of creating memories for our customers.

• Create Memories

Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you'll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge, you'll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.

• Take Responsibility

Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.

• Be Present

Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.

• Work as One Team

On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers' journey

This position is offered as a temporary substitute contract (contrato de sustitución) to cover the absence of a colleague. The contract's end date cannot be confirmed at this time, as it will depend on the return of the employee being replaced.

La presente posición se ofrece mediante un contrato de trabajo de duración determinada bajo la modalidad de contrato de sustitución, destinado a cubrir la ausencia de una persona trabajadora de la empresa. La fecha de finalización del contrato no puede concretarse en este momento, ya que dependerá del efectivo retorno de la persona sustituida.