CS Transformation & Implementation Specialist
This role involves leading a major customer service transformation by redesigning workflows and scaling AI solutions.
The English-language job board for Spain
lastminute.com is a European travel technology company specializing in online travel bookings, including flights, hotels, holidays, and experiences.
This role involves leading a major customer service transformation by redesigning workflows and scaling AI solutions.
This role focuses on destination performance, pricing analysis, and merchandising effectiveness. You will coordinate promotional activities and work with providers to align supply and demand.
lastminute.com is a European travel technology company specializing in online travel bookings, including flights, hotels, holidays, and experiences. The company operates a portfolio of brands such as lastminute.com, Volagratis, Rumbo, and Bravofly, and serves millions of customers across Europe. With a focus on digital innovation and dynamic packaging, it is one of the leading online travel agencies in the region.
In Spain, lastminute.com has a significant presence, with offices in Madrid and Barcelona, and employs a large number of local and international staff. The company is known for its multicultural work environment and offers opportunities for multilingual professionals, particularly in sales and customer service roles. For international hires, the company provides a dynamic and fast-paced work culture, with a strong emphasis on digital transformation and customer experience.
lastminute.com was founded in 1998 in the UK as a pioneer in online last-minute travel deals. After a series of mergers and acquisitions, it became part of the Sabre Holdings group and later merged with Travelocity's European operations. In 2014, the company was rebranded as lastminute.com group and moved its headquarters to Chiasso, Switzerland, becoming a leading European travel tech company.