CS Transformation & Implementation Specialist
This role involves leading a major customer service transformation by redesigning workflows and scaling AI solutions.
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88,000+ live jobsRemote, Madrid·Full-time·Added over 3 years ago
This job was published 3 years ago
2 open roles
Full-time hours
Per the ad.
Fully remote
Per the ad.
Have the right to work in Spain
lastminute.com doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
University degree
“Higher Degree, ideally with a Tourism specialization” — per the ad.
This job was automatically translated to English.
By joining our company, you will have the chance to:
We are looking for a Category Coordinator Assistant - FR!
Focusing on destination level performance and pricing analysis, merchandising effectiveness
and improving user experience and product offering on our landing pages. Coordinating and
planning of promotional/tactical activities, performance analysis, working closely with our
providers, CRM, digital acquisition and brand marketing teams. The goal is to best align
demand and supply, through tools and reports.
lastminute.com is a European travel technology company specializing in online travel bookings, including flights, hotels, holidays, and experiences. The company operates a portfolio of brands such as lastminute.com, Volagratis, Rumbo, and Bravofly, and serves millions of customers across Europe. With a focus on digital innovation and dynamic packaging, it is one of the leading online travel agencies in the region.
In Spain, lastminute.com has a significant presence, with offices in Madrid and Barcelona, and employs a large number of local and international staff. The company is known for its multicultural work environment and offers opportunities for multilingual professionals, particularly in sales and customer service roles. For international hires, the company provides a dynamic and fast-paced work culture, with a strong emphasis on digital transformation and customer experience.
lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.
Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".
We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people
At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.
lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.
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