What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak native-level Spanish
Listed as a requirement in the ad.
Work on-site in Vic
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
🚀 Are you passionate about leading teams, improving processes, and putting the customer at the center?
At Leroy Merlin, we are looking for a person for our X store who combines strategic vision, sensitivity toward the customer experience, and a firm hand in day-to-day operational management.
There is a place for you as our next Customer Relationship Manager! This is a key role that connects customer emotions with the efficiency of our facilities. A role with real, cross-functional impact, with lots of contact with teams, customers, and installers, where every decision counts.
What you'll do
🔧 What will your day-to-day look like?
We could say your role will be that of a connector between customer, store, teams, and installers. But better yet, let us tell you everything you will do:
🧩 Customer & Experience:
You will resolve issues and actively improve the NPS.
You will be in direct contact with customers, world leaders, and installers.
You will review after-sales processes to ensure quality and satisfaction.
📊 Installations Strategy:
You will drive installed sales figures, defining which sections to boost and which to stabilize.
You will support the world leader in the commercial strategy for the area.
You will train sales teams to minimize errors and issues.
🧠 Leadership & Operations:
You will coordinate the Customer Relationship Coordinator and work hand in hand with the Customer Projects Coordinator.
You will be the bridge with store management, collaborating on the overall strategy.
You will have a strong presence on the sales floor, leading from the ground and never losing sight of the customer vision.
Requirements
What we're looking for
🎯 Who are we looking for?
Someone with experience in managing operational teams and direct customer contact, capable of combining analysis, empathy, and problem-solving. We are thinking of someone with experience in environments such as commercial supervision in franchises/retail, a leader of teams with operational workload and financial or procedural responsibility, or someone responsible for incident management and customer experience.
Pay & benefits
What you'll get
🎁 What awaits you at Leroy Merlin?
A project where you can design experiences and leave your mark.
+70 benefits, ongoing training, and the opportunity to grow in a multinational company.
A team that believes in purpose, commitment, and people.
🌍 Because changing the world starts with changing the way we inhabit it. And with you, anything is possible.
The role
🚀 ¿Te apasiona liderar equipos, mejorar procesos y poner al cliente en el centro?
En Leroy Merlin estamos buscando para nuestra tienda X, a una persona que combine visión estratégica, sensibilidad por la experiencia cliente y un pulso firme en la gestión operativa del día a día.
¡Hay un sitio para ti como nuestro/a próximo/a Manager de Relación Cliente! Se trata de una figura clave que conecta las emociones del cliente con la eficiencia de nuestras instalaciones. Un rol con impacto real, transversal, con mucho contacto con equipos, clientes e instaladores, donde cada decisión cuenta.
What you'll do
🔧 ¿Cómo será tu día a día?
Podríamos decir que tu papel será el de conector/a entre cliente, tienda, equipos e instaladores. Pero mejor te contamos todo lo que harás:
🧩 Cliente & Experiencia:
Resolverás incidencias y mejorarás el NPS de forma activa.
Estarás en contacto directo con clientes, líderes de mundo e instaladores.
Revisarás procesos postventa, para asegurar calidad y satisfacción.
📊 Estrategia de Instalaciones:
Impulsarás la cifra de ventas instaladas, definiendo qué secciones potenciar y cuáles estabilizar.
Acompañarás al líder mundo en la estrategia comercial del área.
Formarás a los equipos de venta para minimizar errores e incidencias.
🧠 Liderazgo & Operativa:
Coordinarás al Coordinador/a Relación Cliente y trabajarás codo a codo con el Coordinador Proyectos Cliente.
Serás el puente con la dirección de tienda, colaborando en la estrategia global.
Tendrás mucha presencia en tienda, liderando desde el terreno y sin perder de vista la visión cliente.
Requirements
What we're looking for
🎯 ¿A quién buscamos?
Alguien con experiencia en gestión de equipos operativos y trato directo con clientes, capaz de combinar análisis, empatía y resolución. Pensamos en alguien con experiencia en entornos como supervisión comercial de franquicias/retail, líderes de equipos con carga operativa y responsabilidad financiera o procedimental o responsables de gestión de incidencias y experiencia de cliente.
Pay & benefits
What you'll get
🎁 ¿Qué te espera en Leroy Merlin?
Un proyecto donde tú puedes diseñar experiencias y dejar huella.
+70 beneficios, formación continua y posibilidad de crecer en una multinacional.
Un equipo que cree en el propósito, en el compromiso y en las personas.
🌍 Porque cambiar el mundo empieza por cambiar la forma en la que lo habitamos. Y contigo, todo es posible.
Hiring process
🔗 If this challenge resonates with you, don't hesitate to sign up—we're waiting for you!
Let's create something great together! The only limit is you 🫵
🔗 Si este reto resuena contigo, no dudes en inscribirte ¡te estamos esperando!
¡Vamos a crear algo grande! El límite te lo pones tú 🫵
About Leroy Merlin
Leroy Merlin is a French home improvement and DIY retail chain, part of the Adeo group, operating over 100 stores across Europe and Brazil. In Spain, Leroy Merlin runs a dense network of large-format stores (more than 90 outlets) under the banner of Leroy Merlin España, covering most provinces with a strong focus on home improvement, construction materials, and garden products. The company is a major employer in the Spanish retail sector, with a significant workforce in stores across the country.
For international professionals, Leroy Merlin España offers a distinctive retail environment with roles spanning sales, logistics, and project management. The company's Spanish operations are decentralized, with stores in nearly every autonomous community, from Madrid and Barcelona to smaller cities like León, Sagunto, and La Orotava. They hire for both store-based and support roles, and the work culture emphasizes customer service and operational efficiency. While Spanish is the working language, the company's scale and structure can offer opportunities for professionals with retail, logistics, or project management backgrounds.
- Industry
- Retail
- Founded
- 1923
- Employees
- 100,000–200,000
- Headquarters
- Lille, France
- In Spain
- Madrid, Barcelona, Seville and 37 more
- Website
- leroymerlin.es
Good to know if you are moving
- Leroy Merlin operates a large network of stores across Spain, with a strong presence in many cities beyond Madrid and Barcelona, including smaller cities like León, Sagunto, and La Coruña.
- The company is part of the Adeo group, a global alliance of home improvement retailers, which can offer international professionals opportunities for cross-border mobility.
- Roles are often customer-facing and store-based, so Spanish language proficiency is typically required for most positions.
- The company offers a wide range of roles, from sales and logistics to project management, which can be a good fit for professionals with different backgrounds.
- Working hours and contracts vary by store and role, with many positions offering part-time or rotating schedules.
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