Team Lead Microsoft Dynamics 365 IT Operations

Contributing your strengths: your qualifications

• Bachelor's degree in Information Technology, Engineering, or a related field.
• 5-8 years of experience in IT operations or application support, ideally in Microsoft Dynamics 365 / CRM / Power Platform environments.
• Proven experience in operating and supporting business-critical applications, including incident, problem, and change management processes.
• Strong understanding of Microsoft Dynamics 365 (Customer Engagement) and related technologies (Power Platform, Azure integrations).
• Experience in troubleshooting across application, integration, and interface layers.
• Practical knowledge of Azure-based integrations and how to manage and coordinate interface-related issues.
• Experience with ticketing systems, monitoring tools, and operational reporting.
• Experience in leading or coordinating a small team, with the ability to guide, motivate, and support team members.
• Strong analytical and problem-solving skills, with a structured and service-oriented mindset.
• Excellent communication skills, with the ability to interact effectively with both business users and technical teams.
• Experience working in international and cross-functional environments.

• Fluent in English (written and spoken); additional languages (e.g., Spanish or German) are an advantage.
• Willingness to travel internationally (up to 30%) as required.

Join Liebherr, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated Team Lead Microsoft Dynamics 365 IT Operations (m/f/d) to support and operate our global CRM and Field Service platform (OneCRM), based in our IT Shared Service Centre (LSS) in Madrid.

In this role, you will lead the day-to-day IT operations of Microsoft Dynamics 365 (Customer Engagement) and its Azure-based integrations, ensuring system stability, service quality, and business continuity. You will combine hands-on operational expertise with team leadership, acting as the central point of coordination between business users, support teams, and technical stakeholders.

This is an excellent opportunity to take ownership of a business-critical platform in a global environment, while contributing to the continuous improvement and stabilization of a modern CRM and Field Service solution.

Creating passion: your responsibilities

• Lead the day-to-day IT operations of Microsoft Dynamics 365 (CRM) and related Azure integrations, ensuring system stability and service continuity.
• Manage and coordinate incident management, service requests, and ticket handling, ensuring timely resolution and high-quality support.
• Act as the main operational interface between business users, support partners, developers, and infrastructure teams.
• Provide hands-on support, including troubleshooting, user administration (roles, access), and issue follow-up.
• Monitor and support interfaces and integrations between Dynamics 365, SAP, master data systems, and other connected applications.
• Support deployment and release activities from an operations perspective, including environment checks and release validations.
• Maintain and improve operational documentation, procedures, and knowledge base content.
• Identify recurring issues and drive service stabilization, root cause analysis, and continuous improvement initiatives.
• Translate operational findings into improvement actions, change requests, and problem management activities.
• Lead and coordinate a small operations team (approx. 2-5 people), managing workload, priorities, and escalation handling.
• Coach and support team members, fostering a high-quality, service-oriented, and collaborative working environment.

The working location for this position will be in Madrid city, where we operate a hybrid model, requiring at least 40% of the working time spent on-site on a weekly basis.

Karoliina Rissanen

karoliina.rissanen@liebherr.com