Head of Customer Support
You will lead the transformation of the Support function into an AI-first, automation-driven team. The role involves managing global operations, scaling teams, and owning key performance metrics.
LucaNet Group is a Berlin-based software company that provides a unified Corporate Performance Management (CPM) platform, enabling finance and controlling teams to consolidate planning…
You will lead the transformation of the Support function into an AI-first, automation-driven team. The role involves managing global operations, scaling teams, and owning key performance metrics.
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LucaNet Group is a Berlin-based software company that provides a unified Corporate Performance Management (CPM) platform, enabling finance and controlling teams to consolidate planning, consolidation, reporting, and analytics in a single, integrated solution. The company serves mid-sized and enterprise-level finance departments across the DACH region and beyond, with a strong focus on modern, cloud-based financial software. With a workforce of several hundred employees, LucaNet has established itself as a recognized player in the European financial software market, particularly in German-speaking countries.
LucaNet has a growing presence in Spain, with a dedicated team supporting its Spanish-speaking client base. The company's work culture is international and collaborative, with English as the working language, making it accessible for international professionals. For those relocating to Spain, LucaNet offers a chance to work in a dynamic, tech-focused environment with a clear career path in the financial software sector, while being part of a company that values innovation and modern work practices.
LucaNet was founded in 1998 in Berlin, Germany, as a provider of corporate performance management (CPM) software. The company has grown steadily, expanding its reach across Europe and establishing a strong foothold in the DACH region and beyond, including a growing presence in Spain.