Lufthansa Group Duty Manager PMI

What are the formal requirements?

• High school diploma or equivalent required.
• Minimum 2-3 years of professional experience, including at least 1 year of demonstrated experience in ground operations.
• Excellent written and spoken English and Spanish skills required.
• Good knowledge of airport procedures, ground handling processes and aviation operations.
• Knowledge of Lufthansa Group (LHG) operators, procedures and requirements.
• Successful completion of training in Passenger Services and/or Aircraft Handling.
• Proficiency in aviation-specific software and operational tools.
• Strong project management, organizational and strategic thinking skills.
• Willingness to work shifts.
• Valid driver's license required.
• Please submit a motivation letter along with your application.

• Bachelor's degree is desirable.
• Previous leadership or team coordination experience is desirable.
• Experience working with other airlines and/or service partners is desirable.

As a Duty Manager, you are at the heart of our airport operations, ensuring safe, efficient and punctual service while delivering an outstanding customer experience. If you thrive in a fast-paced environment, take ownership and enjoy making a difference, this is your opportunity to shape the Lufthansa Group experience: every shift, every flight.

Your main tasks would be:

• Customer Service: Ensuring personalized, high-quality service and promoting Lufthansa Group standards and values.
• Operations: Coordinating daily station operations, handling irregularities and special assistance requirements.
• Quality & Performance: Monitoring service quality and supplier performance and implementing corrective actions.
• Safety & Compliance: Ensuring compliance with safety, security, emergency and regulatory requirements.
• People & Training: Guiding airline and supplier staff and supporting workforce planning and training.
• Communication & Reporting: Managing communication with customers, crews, authorities and partners, and ensuring accurate operational reporting.

Excellence in operations. Exceptional in service.

Coordinating daily airport operations behind the scenes - from managing ground handling partners and resolving operational challenges to ensuring smooth communication, safety, service quality and a seamless passenger experience.

• Working time: Full time