€35K - €37K
24/7 Technical Support Agent (English and German)
On-site in Santa Cruz de Tenerife·Full-time·Added yesterday
Manpower España
588 open roles
What they offer
€17,094 a year
Gross, as stated in the ad.
About €1,310 a month after tax.
Fixed-term contract
Full-time hours.
What they ask for
Have the right to work in Spain
Manpower España doesn't mention sponsorship in the ad.
Speak intermediate Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Work on-site in Santa Cruz de Tenerife
No relocation package mentioned.
This job was automatically translated to English,.
The role
Technical Support Agent 24/7 (M/F/X) with English and German
🚀 24/7 Technical Support Agent (M/F/X)
Do you like helping people, resolving incidents, and working in a technological and international environment? We are looking for people eager to learn, grow, and become part of a dynamic team as a 24/7 Technical Support Agent.
What you'll do
💼 What will you do on a day-to-day basis?
- Handle customer inquiries and incidents via telephone, email, and web platforms.
- Identify, analyze, and prioritize technical problems to offer the best possible solution.
- Record and document incidents to ensure proper follow-up.
- Escalate those cases that require the intervention of specialized teams.
- Collaborate in the continuous improvement of the service by contributing ideas and proposals.
- Participate in internal training on new technologies, procedures, and customer service.
- Contribute to maintaining an excellent level of service and user satisfaction.
How you'll work
- Full availability to work on-site in rotating 24/7 shifts.
Requirements
What we're looking for
✅ What are we looking for?
- English and German level C1 (essential).
- Spanish level B2 or higher.
- Basic IT knowledge and PC handling.
- Good communication skills and customer orientation.
- Proactive attitude, ability to learn, and teamwork skills.
Nice to have
If you speak English and French fluently, are proficient with computers, and enjoy finding solutions, we want to meet you!
We will especially value people with a results orientation, organizational capacity, and a desire to develop professionally in a technological environment.
Pay & benefits
What you'll get
🎁 What do we offer?
- Salary of €17,094 gross per year.
- Temporary contract of 4 to 6 months, with the possibility of renewal.
- Full-time.
- Rotating shifts from Monday to Sunday, in any time slot, with 8-hour daily shifts and 2 days off.
- Opportunity to gain experience in an internationally renowned technology company.
- Training and support to facilitate your development within the position.
Visa & relocation
- DNI or NIE with a valid work permit.
The role
Agente de Soporte Técnico 24/7 (H/M/X) con Inglés y Alemán
🚀 Agente de Soporte Técnico 24/7 (H/M/X)
¿Te gusta ayudar a las personas, resolver incidencias y trabajar en un entorno tecnológico e internacional? Estamos buscando personas con ganas de aprender, crecer y formar parte de un equipo dinámico como Agente de Soporte Técnico 24/7.
What you'll do
💼 ¿Qué harás en tu día a día?
- Atender consultas e incidencias de clientes por teléfono, correo electrónico y plataformas web.
- Identificar, analizar y priorizar problemas técnicos para ofrecer la mejor solución posible.
- Registrar y documentar incidencias para garantizar un seguimiento adecuado.
- Escalar aquellos casos que requieran la intervención de equipos especializados.
- Colaborar en la mejora continua del servicio aportando ideas y propuestas.
- Participar en formaciones internas sobre nuevas tecnologías, procedimientos y atención al cliente.
- Contribuir a mantener un excelente nivel de servicio y satisfacción de los usuarios.
How you'll work
- Disponibilidad total para trabajar de forma presencial en turnos rotativos 24/7.
Requirements
What we're looking for
✅ ¿Qué buscamos?
- Inglésy Aleman nivel C1 (imprescindible).
- Castellano nivel B2 o superior.
- Conocimientos básicos de informática y manejo de PC.
- Buenas habilidades de comunicación y orientación al cliente.
- Actitud proactiva, capacidad de aprendizaje y trabajo en equipo.
Nice to have
Si hablas inglés y Frances con fluidez, te manejas bien con el ordenador y disfrutas encontrando soluciones, ¡queremos conocerte!
Valoraremos especialmente personas con orientación a resultados, capacidad de organización y ganas de desarrollarse profesionalmente en un entorno tecnológico.
Pay & benefits
What you'll get
🎁 ¿Qué ofrecemos?
- Salario de 17.094 € brutos anuales.
- Contrato temporal de 4 a 6 meses, con posibilidad de renovación.
- Jornada completa.
- Turnos rotativos de lunes a domingo, en cualquier franja horaria, con jornadas de 8 horas diarias y librando 2 dias.
- Oportunidad de adquirir experiencia en una compañía tecnológica de referencia internacional.
- Formación y acompañamiento para facilitar tu desarrollo dentro del puesto.
Visa & relocation
- DNI o NIE con permiso de trabajo en vigor.
Hiring process
🌟 Are you interested?
If you are looking for an opportunity to develop your career in the technological field, learn every day, and be part of a team committed to excellence in service, we look forward to your application!
🌟 ¿Te interesa?
Si buscas una oportunidad para desarrollar tu carrera en el ámbito tecnológico, aprender cada día y formar parte de un equipo comprometido con la excelencia en el servicio, ¡esperamos tu candidatura!
About Manpower España
Manpower is a global workforce solutions company and a pioneer in the staffing industry, operating in over 70 countries and connecting millions of people with meaningful work each year. The company provides a wide range of services including recruitment, workforce management, and career development, serving clients across various sectors from industrial to administrative.
In Spain, Manpower has a strong presence with offices in major cities, offering local and international professionals access to a broad network of employers. The company is known for its inclusive hiring practices and support for international candidates, making it a relevant option for professionals relocating to Spain.
- Industry
- Staffing
- Website
- manpower.es
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