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Operations Director

Marlex Recruiting·Barcelona, Spain

What they ask for

  • Have the right to work in Spain

    Marlex Recruiting doesn't mention sponsorship in the ad.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Barcelona

    No relocation package mentioned.

  • Have 10+ years of experience

    Director-level role.

Pulled from the advert automatically — the full ad is what counts.

This job was published 3 months ago

Read the full advert

About the role

Director of Operations / Hotel Director

Role mission

Ensuring operational excellence at the center, seamlessly integrating the

5* luxury hotel experience with medical care, ensuring service standards, efficiency, and

guest satisfaction.

What you'll do

Main duties

• Overall management of operations at the center (hotel + guest experience).

• Definition and implementation of service standards aligned with luxury

international environment.

• Coordination between medical, hospitality, and wellness teams.

• Management of operational P&L and cost control.

• Oversight of the end-to-end guest experience.

• Design and optimization of operational processes.

• Leadership, training, and team development.

• Ensuring regulatory compliance (health and hotel standards).

• Implementation of quality systems and continuous improvement.

What we're looking for

Required experience

• +10 years in operations management or hotel management.

• Experience in 5* luxury hotels or international resorts.

• Management of large teams and complex structures.

Nice to have

• Experience in wellness environments, clinics, or medical spas is a plus.

Position Challenges

• Integrating two complex operational worlds: healthcare and hospitality.

• Maintaining consistency in the premium experience across all touchpoints.

• Managing a highly demanding and multicultural clientele.

• Scaling operations while maintaining service personalization.

• Aligning teams with distinct professional cultures (medical vs. hospitality).

Key Skills

• Operational excellence and attention to detail.

• Leadership of multidisciplinary teams.

• Strong client orientation and guest experience focus.

• Organizational and prioritization skills.

• Problem-solving in complex environments.

• Emotional intelligence and talent management.

• Fluent English is essential.

Sectors of Origin

• Luxury hospitality (international chains, resorts, lifestyle hotels).

• Wellness resorts / medical spas.

• Premium clinics with a focus on guest experience.

• Health tourism.

• Operations in high-standard international environments.

This job was automatically translated to English, .

About the company

Marlex Recruiting

Marlex Recruiting

Recruiting

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Spanish company

Marlex Recruiting is a staffing agency.They recruit for client companies, so the employer you would work for is not named on this ad.

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