Marlex is a prominent Spanish human resources and recruitment firm specializing in temporary staffing, permanent placement, and HR consultancy. With over 25 years of experience, the company operates a network of more than 60 offices across Spain, serving diverse sectors including industrial, logistics, and administrative services.

Headquartered in Catalonia, Marlex has a deep-rooted presence in the Spanish labor market, particularly in the Mediterranean and northern regions. For international professionals, Marlex serves as a gateway to the Spanish job market, frequently recruiting for roles requiring multilingual skills in logistics, export, and back-office operations.

Founded in 1996 in Vic (Barcelona), Marlex began as a local staffing agency and has grown into one of the top HR firms in Spain. It has expanded its service portfolio to include executive search and specialized consulting.

For international professionals

Operates more than 60 physical offices throughout Spain, providing local support in various regions.
Specializes in a wide range of sectors, from industrial and logistics to specialized administrative and financial roles.
Frequently recruits for positions requiring language skills beyond Spanish, such as English or French, for international trade roles.
Offers both temporary and permanent contract opportunities, which can be a starting point for professionals entering the Spanish market.

Customer Service

Marlex Staffing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Marlex, we are looking to incorporate a Customer Service / Order Management Administrator to cover a long-term medical leave within a consolidated company located in Sant Joan Despí.

The selected person will be responsible for managing the complete cycle of customer orders, acting as the point of contact to ensure agile and efficient service.

This is a position with a strong administrative and management component, but it is not oriented toward commercial functions or logistics tasks.

Functions:

Comprehensive management of orders from reception to closure.
Customer service and follow-up through different channels (mainly email and telephone).
Resolution of order-related incidents.
Updating and maintaining information in the ERP.
Internal coordination with the different departments involved in the process.
Administrative follow-up and control of documentation associated with orders.

Requirements:

Higher Degree in Administration, Administrative Management, or similar.
Native or bilingual proficiency in Spanish and Catalan.
Previous experience in Customer Service, Client Relations, or Order Management positions.
Regular use of different ERP systems.
Good communication skills and customer orientation.
Organized, methodical profile with the ability to manage several tasks simultaneously.
Punctual person committed to meeting schedules and responsibilities.

On offer:

Immediate start.
Long-term replacement contract (minimum 6 months).
Real possibility of permanent incorporation into the company once the replacement ends.
Dynamic and collaborative work environment.

Schedule:

Monday to Friday, from 08:00 to 17:00 h

Salary:

€27,000 gross per year

If you consider yourself an organized person with experience in order management and a customer-oriented approach, we want to meet you!

View original advert (Spanish)

Desde Marlex buscamos incorporar un/a Customer Service / Administrativo/a de Gestión de Pedidos para dar cobertura a una baja médica de larga duración dentro de una empresa consolidada ubicada en Sant Joan Despí.

La persona seleccionada será responsable de gestionar el ciclo completo de los pedidos de los clientes, actuando como punto de contacto para garantizar una atención ágil y eficiente.

Se trata de una posición con un fuerte componente administrativo y de gestión, pero que no está orientada ni a funciones comerciales ni a tareas logísticas.

Funciones:

Gestión integral de pedidos desde su recepción hasta su cierre.
Atención y seguimiento de clientes a través de diferentes canales (principalmente correo electrónico y teléfono).
Resolución de incidencias relacionadas con pedidos.
Actualización y mantenimiento de información en ERP.
Coordinación interna con los diferentes departamentos implicados en el proceso.
Seguimiento y control administrativo de la documentación asociada a los pedidos.

Requisitos:

Formación de Grado Superior en Administración, Gestión Administrativa o similar.
Dominio nativo o bilingüe de castellano y catalán.
Experiencia previa en posiciones de Customer Service, Atención al Cliente o Gestión de Pedidos.
Manejo habitual de diferentes sistemas ERP.
Buenas habilidades de comunicación y orientación al cliente.
Perfil organizado, metódico y con capacidad para gestionar varias tareas simultáneamente.
Persona puntual y comprometida con el cumplimiento de horarios y responsabilidades.

Se ofrece:

Incorporación inmediata.
Contrato por sustitución de larga duración (mínimo 6 meses).
Posibilidad real de incorporación estable a la empresa una vez finalizada la sustitución.
Entorno de trabajo dinámico y colaborativo.

Horario: